The Range, Slough Reviews Summary

Customer Service

Pros:

• "Kam and Megan gave excellent customer service."
• "Very friendly & helpful staff, no job is too much for them."
• "The lady at the customer services counter was very pleasant and helpful."
• "Brilliant! Always been curious what this store was like... Nice, friendly staff."
• "Visted here recently and was very happy with the excellent service given by a young lady called Maryah."
• "Had to return a faulty shower caddy... The staff then located the receipt and processed the refund. They were so patient and efficient."
• "Staff at this store were notably friendly and efficient!"

Cons:

• "Fix your management and the way they speak to customers at the front on a return is disgusting!!"
• "Poor customer service on the phone."
• "Disgusting and appalling behaviour from a senior Customer service Belinda."
• "Very Poor service at this branch of The range (Slough)."
• "The shop is ok but I really wouldn't go to the cafe... the staff were not polite."
• "Some of the staff... seems to have this very off putting attitude."
• "Terrible service. We don't live local and now have to go again as the servers are incompetent and rude."

Product Range and Pricing

Pros:

• "The range offers a range of products from homeware, to electronics, decorations and garden furniture."
• "It is so good in this store because they stock really useful things at reasonable prices."
• "Large store with lots of value items and good stock."
• "Good place to go for some inspiration."
• "A very wide variety of handy, everyday products at rock bottom prices! The staff are courteous, friendly and helpful."
• "A great variety of products and overall reasonable quality for the price you pay."
• "Such a great choice of items."

Cons:

• "Purchased an item that had a mislabelled price."
• "The only downside was lack of opened tills causing slow queues."
• "A good range of stock but the prices online are not the same in the shop so be warned."
• "There's a decent range of products, but not always cheaper than competitors."
• "Gave 4 star as had issues with pricing on certain purchases."
• "Most of the craft section wasn't priced and no staff around to assist."
• "Nearly everything hasn't got a price on the shelf."

Store Experience

Pros:

• "Love, love, love this place. Everything I need is always there."
• "I love that place. Giving ideas whilst there."
• "Great shop and with available parking."
• "First floor accessible by wide staircase and lifts. Open and well lit store plan."
• "Easy free parking being on a retail site makes it a hassle free shopping experience."
• "Massive store with a wide range of homeware, a decent cafe and all very reasonably priced too."
• "The store was clean and tidy. Easy to move around with a pushchair."

Cons:

• "The Gardening part is uncared for, plants aren't watered and all a very messy area."
• "When busy total chaos at tills sometimes you struggle to find trolleys."
• "The wait for assistance is not at all acceptable on customer service desk."
• "Not enough staff and long queues at check outs."
• "If you go to the range Slough make sure you wrap up well, it was the coldest shop I have ever been in."
• "The only downfall is getting in and out of the car park."
• "The shop is a mess. Nothing is in its right place things all on the floor."