The Range, Leicester Reviews Summary

Staff and Service

Pros:

• "Staff are always friendly and helpful."
• "A great store to visit, lots of things for the home, and for gifts, all reasonably priced, but the best thing about it is the staff, all so very helpful, has a nice atmosphere when you enter."
• "Lovely café with friendly staff and an accessible toilet at the back of the store."
• "Well done to All the staff they are so help for there."
• "Staff friendly and helpful. Well priced."
• "Good products. Service is pretty quick and staff are friendly and helpful."
• "Very friendly gentlemen helped me he’s been working there for 5 years I thing older gentlemen.love seeing him again after last year and he is very helpful and friendly man 🤗 in Leicester store."

Cons:

• "Great store always a lot to offer but the staff don’t half chat amongst themselves."
• "Inside staff were very grumpy, I asked four staff where things were and they seemed very put out, that I needed help."
• "Terrible customer service, without even checking product facts and stock, they say it’s just what’s on the floor."
• "The staff are pretty rude and obnoxious quite often too."
• "The cafe. Can not believe the roasting a member of staff has just had from her i assume manager in front of all the customers thats awful just because she had no hat on."
• "Customer service team not helpful at all!!"
• "The customer service has been absolutely abysmal."

Store Layout and Cleanliness

Pros:

• "A Great Shop with Great Prices where you can get anything from Oil Paints for Artwork, to Curtains or Dog Food and Furniture."
• "Love this place..everything you can possibly need for the house..from furniture, ornaments, rugs, bedding, curtains, kitchenware, electrical, lighting, pets and garden."
• "Has a huge 'range' of products as the name suggests. From houseware, bedding, gifts, crafts, toys, DIY and pet products."
• "You can find everything in store - items for kitchen, bathroom, lounge, garden, kids to play with, pets, cars, DIY & even snacks."
• "Whether you need a washing up bowl, photo frames, pet food, outdoor furniture, arts and craft stuff or car washer fluid you will find it at a reasonable price at the range."
• "Store kept clean and tidy with different items kept in a logical sequence on shop floor."
• "This shop seems to sell almost everything from a packet of sweets to a hot tub!"

Cons:

• "Unpacked stock was strewn all over the place, making it difficult to navigate the store."
• "I dont feel the place is very well organised and there were lots of things empty or missing."
• "The place is filthy."
• "However, lots of items are not labelled correctly."
• "Very dirty, messy, shabby and dingy... Stock blocking aisles, displays cramped together making wheelchair access impossible at times."
• "Pallets and pallets of stock completely filling many isle, whole sections of the store inaccessible."
• "The shop was crowded with little thought for covid-19 restrictions."

Product Range and Pricing

Pros:

• "Managed to find a lot of items at a lower price than some supermarkets which is a huge help given the cost of living currently."
• "Visited in Easter break 2022, we brought a nice large canvas painting for under £30, the same one is in John Lewis for £210 in fancy frame, I think that was bargain."
• "Other than being a little pricey on some of the stock you can always find a bargain or 2."
• "The seasonal decors are amazing."
• "Most products are at a competitive price so a lot of savings can be had."
• "Price is decent, quality is good too, some cheaper / better than others, overall good."
• "Bargains galore! We kitted out a couple of rooms with canvases on a temporary basis for around £8 per item."

Cons:

• "I originally went here to look at the Halloween stuff they had, but wasn't impressed, very far a few between, and quite expensive!!"
• "It turned out that it was completely filled with Christmas gizmos which was fairly disappointing."
• "If you want cheap (lower quality) bits and bobs, this is the place."
• "Not very good. I sorted through several waste bins and couldn’t find a lid to fit. Then decided on one priced at £19. Only to discover at the checkout it was £39."
• "Check the price of what you are buying; pet stuff is pretty expensive, for instance."
• "Saturday 23rd November, absolutely horrendous the store was hammered ! Empty shelves pallets of delivery in the aisles during peak trade on a Saturday afternoon 4 weeks before Christmas."
• "Very limited or no stock of most of the exposed items."

Online Shopping Experience

Pros:

• "Order online from them and then yeah the experience is 5 stars. Fast delivery, excellent packaging, great customer service."

Cons:

• "I ordered something online but collection was not as expected."
• "In store shopping has always been a nice experience for me but not online as my first online order (xmas decor) hasn't gone through."
• "Waiting over a month for our order, called 4 times and get told the same thing, they will chase it up!!"
• "The most DISAPPOINTING online shopping service. AVOID!!!"
• "I will never use these again. Ordered yesterday and had an email saying I could collect even though I paid for delivery."

Accessibility and Convenience

Pros:

• "Car parking available but tight. Also disabled parking available."
• "Easy parking and I was surprised with how much they had in stock with loads of variety and great prices."
• "Nice, big, bright and airy."

Cons:

• "Car park can be a bit of a nightmare at peak times."
• "Didn't know that the parking was time limited! Had to pay £60 for the privilege."
• "Many people would come out...yet no one would go in....why???....stand outside in the line for too long....pathetic!! I've been waiting for 25 minutes...I do understand that range are only trying to protect their customers...but they are going over the top."
• "First time visiting in a wheelchair which has really opened my eyes to the poor layout of the stores aisles."
• "Some of the Ilse feel a little tight. Trying to fit in as much stuff as possible."