Funky Monkeys West Bromwich Reviews Summary

Staff and Service

Pros:

• "The staff are friendly, the prices are reasonable, it's clean and well organised."
• "Staff are always welcoming and helpful."
• "Fantastic service today Mason is an absolute credit to your company."
• "Caitlin was amazing and kept checking in to make sure everything was ok."
• "Staff were friendly and helpful when I asked about allergens in the food."
• "The assistant manager was warm and friendly."
• "Laura, Caitlin and Mason are a credit to Funky Monkeys. Friendly, personable and so helpful."

Cons:

• "Also not very safe, as its overcrowded with people and children. So no safety."
• "Staff are rude, just rip us off but not enjoy with the staff behaviour."
• "The staff always shows their frustration on customers without no sense."
• "Dont ever take your kids here.. its crape customer service.. 2 expensive and 2 rough. No age section for kids. Very rude staff.."
• "Very poor service, asked as if can cut my son's cake in the party corner.. staff said we don't like that ...you can't bring any food from outside..."
• "Service is awful, you can wait for more than 5 minutes for one of the few staff members to serve you (understaffed)."
• "Staff are rude and extremely short there are better places with friendlier staff."

Cleanliness and Maintenance

Pros:

• "It's clean and well organised."
• "Great atmosphere and clean."
• "Went to the toddler session on a Friday morning. I was pleasantly surprised by how clean this place is compared to some other soft play centres I go to!"
• "Really secure and super clean."
• "The place is always clean and tidy."
• "Generally, everything seemed very clean and organised."
• "The place is the cleanest softplay we have been to."

Cons:

• "Toilet paper all over wet floors. Bins overflowing with dirty soiled nappies. No toilet paper in one. Overall not a pretty sight."
• "Also toilets are filthy and no paper to wipe either."
• "Not very clean at all, it smells horrible when you walk in like dirty frying oil and near the smaller soft play area and toilet entrance smells like sewerage!"
• "Half the toy car's are broken and didn't see a member off staff walk round once to check if tables needed cleaning."
• "When it gets busy it's crazy in there... only complaint is the toilets stinks Bad."
• "No kitchen or shop accessories for children to play with, after extensive looking I located some under the small children area yet they weren't accessible."
• "If we could give 0 stars we would, Worst management ever, very rude and arrogant managers, lacks customer service, had to wait an hour for children's food which never came, got our money back, the toilets were disgusting never cleaned..."

Food and Pricing

Pros:

• "The food is limited and expensive."
• "Food was nice and good pricing for what you get."
• "I find there is a good range of drinks and snacks."
• "Food and drink a bit pricey but generally ok."
• "Thank you for my free party it was brilliant All,the children loved it had loads of fun Loved the food and ice cream Kids was very happy with party bags So Thank you would highly recommend"
• "Food here is always great, it's all proper kids party type food that the children loved!"
• "The food was perfect for the party and the kids really enjoyed it."

Cons:

• "The main thing that let it down was the food."
• "The food on the other hand not so good. The service was prompt and staff helpful but fries was extremely dry and they failed to state the chicken goujons were of the spicy kind."
• "It's all about the Money here..how do you serve under 5's pizza with doritos and call it a meal...when I asked where the fries were I was told that you need to order then when ordering the food for the kids to have a complete meal..."
• "Very poor service, asked as if can cut my son's cake in the party corner.. staff said we don't like that ...you can't bring any food from outside..."
• "The food isn't good and is very overpriced for what it is."
• "Chips were not nice at all tasted like yesterday's reheated chips and they were rock hard."
• "The food and drink are very expensive also, with a small variety."

Safety and Accessibility

Pros:

• "Autisum friendly which is a great help for my grandaughter."
• "its brilliant for your little ones to burn off energy, but my advise it to always be with your kids as some of the older ones are wild and dont look out for smaller children"
• "There are Safe gates to stop children from running out of the play area."
• "The security was on point the gates was always monitored and kids can not just walk out."
• "I would really recommend this place to parents and carers of children with disabilities as my grandson even made friends with a few of the children there as well."
• "The layout is awkward with all the chairs and tables situated right in front of the play area getting a buggy through is awkward."
• "We booked Funky monkeys for my little boys 4th birthday, we went for the VIP Party which was after 6 so they are closed to the public and you have the whole facility’s to you and your guests."

Cons:

• "Also not very safe, as its overcrowded with people and children. So no safety."
• "Dont ever take your kids here.. its crape customer service.. 2 expensive and 2 rough. No age section for kids. Very rude staff.."
• "If you have a daughter, stay well clear of here, it's not safe."
• "Very busy not safe for young kids to play around kids double their size balls etc getting kicked around no staff supervision need to have set sections."
• "My nephew had a party to attend and his sister went with, she was barely on the height line. They refused her to play."
• "No staff supervision need to have set sections."
• "Very disappointed with the fact that children over a certain height are not allowed in to play."