360 Play Leicester - Soft Play and Party Venue Reviews Summary

Staff and Service

Pros:

• "All the staff were lovely, really friendly and helpful."
• "The staff were fantastic, the venue was tidy with so much for the kids to do."
• "Our party organiser was super, interacted with the children and ensured they all had a great time."
• "Everyone is making you feel welcomed."
• "All the staff were fantastic! They couldn't do enough for us."
• "All the staff were very friendly and helpful."
• "Staff are very friendly clean place with lots to do."

Cons:

• "Staff stand there chatting, I think we are paying back for the loss during covid.."
• "This chap has the worst attitude ever and never shows a smile when we come."
• "The go karts weren’t working properly and the staff are really unprofessional."
• "The staff is rude and without the necessary experience."
• "Service is hilarious this place is run by bunch of rude youngsters with no manners or respect."
• "The manager called Chris, he was very rude and was having none of it."
• "Staff were miserable and the computer systems seemed to be slow so getting in took quite a while."

Cleanliness and Maintenance

Pros:

• "The areas are clean and spacious, staff regularly cleaning and sanitising equipment."
• "They keep the place clean and tidy 👍 we always enjoy our visit here."
• "The place is really clean, had no issues whatsoever."
• "Cleanliness of the place ...well toilets were clean."
• "Everywhere was clean and tidy."
• "The venue is so safe with staff taking photos so your child isn't able to leave with anyone else, play areas are clean and spacious."
• "The cafe was lovely with a fantastic range of food and drinks and at brilliant prices."

Cons:

• "No COVID restrictions what so ever."
• "Half the toys are either broken or missing so kids can't properly play with everything."
• "Very, very important I MUST mention- fire door was adjar and cold wind was blowing at kids.-Absolutely unacceptable!!"
• "But apparently 360 Play think only the customers have to be loyal, and they reserve the right not to be loyal to the customers themselves."
• "As for the food over priced snacks. The sausage roll was dry and pizza was cold, bland doughy and inedible."
• "The entire place is dirty with food and wrapper all over the floor, the tables were dirty and sticky."
• "The soft play has ingrained dirt on all the floors."

Value and Pricing

Pros:

• "Fun fun fun!!!...for kids and adults!! *Price Big TIP - use your Tesco Clubcard vouchers if you have them and you'll pay a third of the price*."
• "Loyalty cards... 16 stamps to get a free pass..."
• "Awesome variety. Electric go carts, carousels and more included in price!!"
• "Cost wise they do offer packages for annual passes which do really work out cost effective if wanting to return regularly throughout the year."
• "We brought a day ticket as 2 hours just wasn’t enough :) Worth every penny!"
• "It's ok for a free day out using Tesco clubcard vouchers."
• "A secure play area for kids."

Cons:

• "The price is too high for the services offered."
• "Nearly £10 for a 1 year old is expensive as a 1 year old might not be even walking."
• "I don't understand how it's more expensive if you use them instead of just paying normally?"
• "Seriously over priced at nearly £40 fo 2 adults and 2.children."
• "Absolutely ridiculous, they charge the same price for adults to mind your child.£10 pp."
• "Prices are very expensive, we spent well over £50 on this excl membership."
• "The entrance is very expensive and I think sometimes these play area should know where to stop and not try to charge parents for everything."

Facilities and Attractions

Pros:

• "This place is awesome, loads to do for kids of all ages and spread out over a huge space."
• "Would 100% recommend for a day out or a birthday party."
• "Brilliant place for children to play! They loved it."
• "It's a beautiful soft play area with several options."
• "They have something for kids from 1-12 all under one roof."
• "So many things to do at the venue, as well as the usual soft play and slides, there are also different role play sections, construction and messy play areas, and rides too!"
• "My son had a brilliant time. He loved the karts, the merry go round ride and the big slide in the soft play."

Cons:

• "The go karts weren’t working properly and the staff are really unprofessional."
• "Half the toys are either broken or missing so kids can't properly play with everything."
• "Incomplete, broken accessories."
• "Construction room with too short screws so children are not able to build vehicles."
• "The outside area was opened and again no staff were outside, so the boat thing and the rock climbing thing is DIY?"
• "Most of the toys and blocks were missing!"
• "The toddler area was very limited."