Head Over Heels Reviews Summary

Staff and Service

Pros:

• "Special thanks to Amelia who was so helpful and just overall amazing in settling us in."
• "All the staff were very friendly, especially Emma on the Toddler bit and Maia on reception."
• "The hosts Ruby, Alexander and Robert were so engaging with the kids and so genuine."
• "Jamie/Jay his name was, looked after the kids and made them enjoy themselves."
• "Hosts Niamh and Ty were great - made sure everything happened when it needed to happen, ran the entertainment in the disco room and kept the children happy."
• "Kayleigh who looked after us while we were there, she was always checking in on us."
• "Steph in the soft play area was amazing with our children and with other children."

Cons:

• "The worst place to go... overpacked."
• "The only thing is a no for me is the overpriced fee of £4.50 for a no player (adult)."
• "The place was nice but the final checking out woman was rude."
• "The manager repeatedly told us that it was policy everyone has to pay even though we had explained the situation numerous times she then went on to say 'we are now repeating ourselves' I found her manner extremely rude."
• "Staff were extremely rude."
• "No one was policing the older soft play section so older kids blocking the big slides, walking up them and risking a bad accident."
• "The cafe staff are neither helpful nor friendly."

Facilities and Cleanliness

Pros:

• "Extremely clean, sooo many different sections to keep all the ages entertained."
• "A great place for children to run around and burn off steam and generally very clean."
• "Everything here is done right! Amazing soft play, sensory zones, go carts and everything is clean, including the toilets!"
• "It is one of the most cleanest play centres I have ever seen, this is my main reason for returning time and time again."
• "The facilities are great, but it's so ridiculously busy it's difficult to enjoy."
• "The biggest soft play I have been to, absolutely loads for kids of all ages to do."
• "The facilities are always immaculate, showing a level of care and attention to detail that truly stands out."

Cons:

• "Recently refurbished, dining seating area now looks better, but food service area is impractical, and food has really gone down hill."
• "Very dusty on the big climbing soft play area and not being wiped down."
• "Electric ride on not being wiped down after each child."
• "No tables as they ram it as full as legally possible of screaming toddlers."
• "The play area is set up in a way that if the children are not playing at the front you can't supervise them."
• "There was a glitch due to 1 staff forgetting to pass on the adult platter booking to the chef."
• "Took my son and daughter here and she ended up fracturing her arm in the football area."

Value and Pricing

Pros:

• "This place is a bit dearer than others but you get what you pay for."
• "Slightly more expensive than other soft plays but worth the money."
• "Price is reasonable for the quality."
• "It was more expensive than others but way better value due to the size and variety of activities."
• "Only cost 40 quid for 2 adults and 3 children worth every single penny."
• "The food is great and all very reasonably priced (very good coffee too)."
• "Certainly value for money and I'd highly recommend."

Cons:

• "Such a shame it costs so much, especially for accompanying adults and babies in carriers."
• "Felt disappointed with the high cost which was £16.05 for my 1 and a half year old, my 9 year old and myself."
• "Admission price which is far more expensive than most places."
• "Charging £1.50 for each accompanying adult is a complete con."
• "The £2.10 charge for adults is the other problem with this place."
• "A star knocked off as it seemed overpriced for what it is."
• "Disappointed this time, prices have risen, food and drinks now extortionate."