Address: 3-5 Kew Grn, Richmond, TW9 3AA, United Kingdom
Phone: +442089484838
Rating: 4.3
based on 231 reviews.
Service
Pros:
"Lovely service from start to finish, many thanks to Rudie and his female colleague for the welcoming and friendly hospitality would definitely come again."
"Great service from lovely engaged staff, all with a smile."
"Service was quick, attentive and polite."
"The staff were really friendly and helpful!"
"Excellent speedy and friendly service from Rudie made it a place to remember and visit again."
"The staff were very professional and despite a large group worked tirelessly to ensure a great experience was had by all."
"The service was efficient and the staff were extremely polite."
Cons:
"Had to wait 55mins for our meal. Had to ask three times and no apology."
"They seemed to be struggling frankly."
"Had booked table, waited 15mins to be acknowledged."
"Service was slow and chaotic; we had to get up and ask twice whether our order was coming."
"The service was terrible! They wouldn't have noticed if we had walked out without paying; the staffs' lack of attention was that bad."
"We weren’t told about items on menu that were sold out when we arrived."
"Booked a table for 5pm. Ordered at 5pm. Drinks arrived at 5:45... Food arrived at 6:30. Starters never arrived."
Food Quality
Pros:
"The food is great. The staff are always super friendly and welcoming."
"The food was really good."
"Food good."
"Affordable and delicious."
"Apart from it smelling absolutely delicious they cleared their plates so something must be right with the food."
"They have 5 star chefs hidden away back in that kitchen all working for reasonably priced food."
"The food was of a very high standard."
Cons:
"Food was ok but felt very overpriced for the level of service."
"However I needed to wipe the table when we got there with my own baby wipe as it was not clean."
"It was expensive for a poor meal."
"Ordered burgers that seemed precooked then just run through a toaster to reheat."
"The pan fried fish was not fresh and dipped in just melted butter with very little flavor and the burger totally dry."
"When the food arrived, it was mediocre at best."
"The food was bad! Ended up leaving half the meagre portion because it was either burnt, dry or soggy."
Atmosphere
Pros:
"Place nice, very good atmosphere, very friendly stuff, unfortunately our food was disappointing! Ain't cheap."
"Nice big airy pub close to Kew Gardens. The space is superb."
"The ambiance is more clear than classical pubs with more light and wood floors, so it’s quite cheerful and comfortable."
"A lovely family-friendly pub right by Kew Gardens, with a great atmosphere."
"It was also extremely trendy and classy and completely tied into our time in the gardens."
"Amazing place the service and atmosphere brilliant."
"Loved the warm atmosphere, cosy interior and the food was incredible."
Cons:
"Too reliant on footfall and not bothered about repeat business - avoid at all costs."
"The closure of the onsite microbrewery was, in the opinion of many, a sad event."
"The place and customers were unloved."
"Sadly, I do prefer the atmosphere in some of the other pubs by Kew Green."
"The place is filthy and needs refurbishment asap!"
"One of the worst experiences I've suffered."
"Overall it felt a bit chainy and impersonal."
Pricing
Pros:
"Affordable and delicious."
"Food was very reasonably priced for the area as well as the quantity you get."
"Not overly expensive given the location."
"Price was thought it was very reasonable."
"Great value for money especially for a family."
"The portions were solid and reasonable for London prices."
"It is still not crazy expensive, has very reasonable pricing."
Cons:
"£7.60 for a single rum and coke is a bit mad."
"It's also £7.50 a pint of goose which is insane and has to be one of the most expensive pints in the borough."
"Over priced selection of alcohol."
"I would never want to pay more than £10 for these foods."
"It cost £10 for a gin with elderberry."
"The drinks are slightly on the expensive side but that's to be expected."