The Cricketers - Kew Green Reviews Summary

Location

Pros:

• "A star for location only as it is really nice to sit outside."
• "Previously the Rose & Crown (and not to be confused with the Cricketers pub on Richmond Green), this pub has an ideal location with an external seating area looking out over the adjacent Kew Green."
• "The Cricketers is approximately 5 minutes walk from the Gardens Elizabeth Gate."
• "Location is great, lovely views across Kew Green."
• "It's a great location when the sun is shining."
• "Lovely pub to look at and in lovely area overlooking Kew Green."
• "Great location and super friendly team."

Cons:

• "Parking a Nightmare."

Service

Pros:

• "The service was excellent, I mean top notch! Our waitress was engaging and funny, and the manager come over to see how our meal went and had a brief chat."
• "The staff are attentive and the service first class."
• "Staff are great and always have a genuine smile."
• "Staff were friendly and helpful."
• "The bar staff are universally excellent."
• "Staff made a huge difference!"
• "Super service and a good range of beers, both cask and keg."

Cons:

• "Understaffed, the staff that are there are harassed and rude."
• "Waited 40 mins. Asked where the food was and was told they would find out and let us know. They didn't."
• "The rudest manager/owner we have dealt with."
• "So disorganised that food was missing elements and the presented plates did not live up to their billing."
• "Shame the staff needed reminding what we’d ordered and were waiting for a couple of times."
• "The girl that brought our food said she'll be back with cutlery but instead got into a chat with a coworker and never came back."
• "The staff are unnecessarily rude and abrupt, I have never encountered anything like it."

Food & Drink

Pros:

• "Had some special ciders so tried the elderflower one - great taste."
• "Extensive menu, great setting."
• "The Sunday roast is fantastic."
• "Fantastic pub! Food was really good, we had a pie and mash and fish and chips."
• "The food and drink is top notch, simple as that really."
• "A really good sharing meze board and elderflower & soda drinks made for a great lunch."
• "The food was delicious, 3 out of our party had steak. The confit tomatoes were a revelation!"

Cons:

• "The cod goujon sandwich had burnt bread and cold fish."
• "Chef's 'special burger' was poor quality meat cut into chunks. Cold chips; limp salad; burnt brioche."
• "Food was stone cold when we got it."
• "The food is sooo bad!!!!!"
• "The chicken dish was inedible, the steak was rare and tougher than shoe leather."
• "Mediocre food at unmediocre prices."
• "We ordered roast dinners, and the Yorkshire puddings weren't great."

Atmosphere & Aesthetics

Pros:

• "I love the atmosphere and the people behind the bar and waiting tables are friendly and unpretentious."
• "Lovely spot. Equally good as a quiet place to read and think during the day, or as a place for a lively meal with friends."
• "Nice atmosphere and lots of seating space."
• "The interior was warm and cozy."
• "Such a pretty pub with hearty food, beautiful location and swift efficient friendly service."
• "A delightful setting with a game of cricket ongoing to the front of the pub."
• "The staff were absolutely brilliant, food was amazing, great view, extremely reasonable prices and the whole evening just felt like we were total regulars."

Cons:

• "There's a distinct lack of character though, which seems like a shame for a free house."
• "Back garden was honestly a bit depressing."
• "At the moment it feels like as many tables as possible put in to get people buying food rather than trying to create any sort of atmosphere as a pub pub."
• "Appalling. Pretentious atmosphere and had to wait 15 min at the counter in the hope to be served."

Management & Organization

Pros:

• "Manager sorted it that's why I'm only giving 3 stars, would be 5 otherwise!!"
• "The manager was very accommodating and listened to the complaints with good grace and apologies from other staff."

Cons:

• "This pub needs new management. Falling apart at the seams."
• "This pub needs to review whose hands they are leaving their name in as we certainly will never return to such an unwelcoming and unprofessional place."
• "They really need to get their service in order."
• "Unfortunately, our experience in the cricketers was no short of appalling. We were greeted with rudeness by a waitress, who spoke with arrogance and aggression."
• "They didn't take our names, just hung up."

Value & Pricing

Pros:

• "It's great to live in the heart of Fuller's playground and get it cheaper than in their own pubs."
• "Extremely reasonable prices."
• "The bar sandwich menu is really good and reasonably priced."
• "Great for special offers, cod and chips for £7.50."

Cons:

• "Also high service charge of £16.26."
• "Beer price steep for a location far outside central London, good prices value for money."
• "Poor service. Was served a strawberry daiquiri from tap which was £8.50 but half the glass was foam."

Accessibility & Facilities

Pros:

• "Nice pub across the road from a cricket pitch with outside seating as well as inside!!"
• "Lovely building, outside areas to drink and eat. A sun trap."
• "Lots of outside space and lush green to look out onto."

Cons:

• "However, the only way I could see to enter the building was by a flight of approximately 6 steps, with a hand rail on either side of the entrance."
• "Also too narrow for buggies or wheelchairs."