Address: 8 Foxgrove Rd, Beckenham, BR3 5AT, United Kingdom
Phone: +442086502003
Rating: 4.1
based on 142 reviews.
Emergency Services
Pros:
"Dog had to be admitted Xmas Eve after eating box of mince pies. Vets kept us up to date with his progress and he was discharged Xmas Day!"
"Great service, friendly and helpful. It was expensive because it was out of hours - but it’s great to know you can go 24 hours for emergencies."
"Excellent vets! Came here first with my sick bunny, to the 24 hour service they offer."
"The team here gave our lab Gibson life-saving emergency surgery."
"They were great with the emergency admission of our cat who was hit by a car."
"Vanesa Broncano was very quick to stabilise our dog and ensure he was pain free."
"The Beckenham branch is open 24 hours every day of the year, which gives peace of mind to pet owners."
Cons:
"For this, Foxgrove charged me £300. Their receptionist also refused to call down the emergency vet until I had paid £300 up front."
"Had to visit out of hours in an emergency as my vet was closed. Vet I saw did some basic prodding and poking and sent us on our way with little sign of any regard or concern."
"They are so careless and not professional, they took almost a thousand pounds from me overall and almost killed my cat."
"Receptionist was utterly useless when I asked the wait time and was quoted £3k for work on my cat’s teeth that wasn’t required."
"They basically told us we couldn't bring them in as they would need the payment straight away even though these kittens were very poorly and weak."
"As its an emergency service prices were mindblowing and can escalate extremely quickly with fees needing to be paid half upfront and the remainder on discharge, with no payment plan options."
"They have refused to see my cat after him chewing lily and having symptoms which can cause kidney disease and death if not treated straight away."
Staff and Service Quality
Pros:
"Our visit was due to an emergency. From the original phone call to when we left the surgery all staff were very calm, friendly and professional."
"The Medivet staff member was excellent."
"The staff are very friendly and helpful, and very supportive when things take a turn for the worse."
"The receptionist was fantastic and polite, as was the vet."
"The team has since been incredibly helpful and empathetic and gave us as much time as we needed whilst we got our head around it."
"Foxgrove vets have been nothing but dedicated, honest, supportive and brilliant."
"All members of staff were just so incredibly helpful and supportive."
Cons:
"Seeing posts from a lady who used your service and your staff writing 'fu8ker' on the poor dying cats incubator would be enough for me to never use your service."
"The experience of this 'vet' could not have been worse."
"Unprofessional receptionist!!!"
"Receptionist was a nasty piece of work."
"The staff located at this specific branch are incredibly rude and blunt."
"AWFUL vets. Went there for 20 years but never again. First took our dog here, the head vet wouldn't go near our dog as he was nervous when visiting the vets."
"These workers are not fully trained and do not have the compassion to work this line of profession."
Cost and Billing
Pros:
"Free tick removal service is brilliant in tick season."
"The treatment option I was first offered was very thorough and after talking through the situation I opted for a riskier but cheaper option."
"They charged a very nominal fee as well which we were extremely appreciative about."
"They recently neutered or new little dog and included in the cost were two follow up appointments to make sure everything was well, so excellent value for money as well."
"We were never pressured into spending more money than we needed to, as the vet involved us in the decision making all the way, with our gerbil's best interests at heart the whole time."
Cons:
"Present vet prices do seem high - higher than most pet owners can afford, I suspect."
"His night stay here cost me just under £1000 and they did not conclude anything from their investigations."
"So first of all took advantage of us and didn't want to give our dying kitty back tried convincing us to spend or £1400."
"They told us on the phone out of hours charge was £150ish they charged my mum £240."
"The vet wanted me to book an X-ray for £850 which he knew I would have to pay for."
"Making decisions based on profit not animal welfare."
"I'm suspicious of the amount they charge and the partial advice they give, having used this surgery 4 times now."