Address: 54 Goodmayes Ave, Ilford, IG3 8TW, United Kingdom
Phone: +442085998544
Rating: 4.3
based on 191 reviews.
Customer Service
Pros:
"Customer service from reception at Animal Ark overall has been good up until recently."
"No matter who is there on reception you always know you will be welcomed with a big smile and that does take away the stress of going to the vets."
"Thank you to reception for the smiles and the coffee on arrival."
"All staffs are very friendly and smile all the time giving you a positive feeling as soon as you enter the vet."
"The reception staff are really friendly, helpful, upbeat, like to have a laugh and are 'super' cool."
"The Ark Vet staff are always so friendly and chatty, they always look after me and listen to me when I am chatting, especially the nurses and desk staff."
"I have been with Animal Ark for 11 years & I have always found all the staff to be Amazing. From being greeted by the very friendly reception staff, the very caring nurses & the very experienced Vets."
Cons:
"Unfortunately she’s ruined it for the team with her rude and abrupt nature towards phone calls."
"Not happy with the service provided, emailed a letter explaining why to their reception email address. Completely ignored it so they seem to have no interest in acknowledging my complaint."
"However, the reception staff are the rudest, most incompetent, unhelpful and unprofessional I've ever come across!"
"The staff are rude and never call you back."
"The receptionist also need training, no compassion what so ever and won't call you back."
"Yesterday I came over to drop off a pigeon... one of the receptionists that I was dealing with just genuinely had no compassion or just didn’t care."
"Last year it took one of them (Debbie) over two months from December send a letter to my insurance company after she had been asked by the vet to do so."
Veterinary Care
Pros:
"I have been with the ark for 12 years and I have had a good advice and care all throughout my time with them."
"These friendly Vets show their love for their work, the animals they treat and care for the owners."
"Made me feel like Zig & Zag were in safe hands & they knew all about exotic breeds."
"The care and respect we received from all staff, especially Lyndon, was out of this world."
"For Doris Banham dog rescue to be able to bring any dog down for treatment at any time of day and night is very special for us."
"The treatment he received was great. My dog has suffered with ongoing ear problems for many years. Today, I was offered a different treatment I have never been offered at any other vets before."
"Caring vets and staff away willing to help, and give their time and experience to help solve a pets problem."
Cons:
"If he didn't know how to treat the bird, he should have said so and referred to an avian vet."
"All the super nice and lovely vets, nurses and receptionist are gone."
"The standard has not only dropped, but the vet's in general do not have the same standard before the takeover."
"These Vets are MONSTERS - Do not trust your pet's life with them!"
"The care from the vets is sub standard."
"They gave literally ZERO information on his condition, they just repeated everything we said to them, back to us."
"However, the reception staff are the rudest, most incompetent, unhelpful and unprofessional I've ever come across!"
Pricing and Charges
Pros:
"They used to give me discount for the really expensive things."
"That said, we've always found Animal Ark to be fantastic value for money, and never felt that we nor our animals are treated is a cash cow."
"Ps. They're good prices too as I found out with the Lizard bills."
"Their prices are the best I have ever paid and coupled with the service provided this place is truly outstanding!"
"The areas are always clean and hygienic and the prices are very reasonable."
"The prices are much more reasonable and I feel like I am given the information I need in order to make a decision about my dog's treatment."
"We got one months supply of 3 sets of medication which was 3 times cheaper then the 1 medicine, prescribed for 1 week that our dog couldn't take in the end due to it causing him to be sick."
Cons:
"They over charge and months later they will send you an invoice for consultation they agreed not to charge."
"Greedy place, high charges, it’s only business and money interest!"
"The price rise from £23.05 in October gone up to £38 ridiculous!!! Same thing but again it’s only their interest."
"However, when one of my friends brought my cat to the vet few days after, they tried to charge him a full price, including £21.45 of consultation fee."
"I am traumatised by the inadequate care given, the constant bills thrown in my face, the extortionate fees they charge."
"my cat's leg got shattered in 2 places so they amputated it. i had to pay extortionate prices to get this done and they didn't do it properly."
"They could have killed my dog if that lump was Cancer it would have spread. All for the sake of £200."