Vets4Pets Basildon Pitsea 24/7 Hospital Reviews Summary

Staff Interaction and Care

Pros:

• "Staff are just so lovely, were really helpful in determining whether my cat was an emergency, after that very quick care."
• "Amazing friendly team! Our poor pup needed emergency treatment late evening/early morning, Vets4Pets went above and beyond for our pup."
• "Very helpful staff, dealt with us quickly as we had an emergency and kept us up to date with our dog."
• "The team was so supportive of our feelings, great at explaining what was happening, and I felt they would like really care for my dog well."
• "All staff were extremely attentive to my pet and myself. They explained everything clearly that was happening to my pet."

Cons:

• "The reception staff are abysmal. Customer service is non-existent. They need to remember people going there pay, it's not for free."
• "Shocking company - ignored our request to a repeat prescription for a week, took 3 calls to eventually find out we need a review."
• "I was left sitting in the waiting room for over an hour and a half. Only to find out that the receptionist didn't check me in properly."
• "Vet hurt my dog, incompetent and unapologetic. Routine vaccine, vet stabbed my nervous dog hitting the bone, she was lame for 4 days."
• "Vet doesn’t even read notes before doing an operation. Vets assistant forced to commit fraud by writing on consent forms after they have been signed."

Quality of Veterinary Services

Pros:

• "After signing up with Vets4pets at Pitsea, I took him for his castration and I was utterly blown away with the entire team."
• "They were able to quickly identify and resolve the issue without causing any unnecessary distress to our pup."
• "My dog Bruce had to go into hospital here because he'd eaten ibuprofen. They were very good with him and treated him well."
• "Took my 3yr pup here, as an emergency admission with compromised breathing, thought the outcome was going to be bad, but big kudos to Dr Shola and his team."
• "My little princess Nala had an accident about 3 weeks ago which resulted in her back leg near enough snapping in half, we were immediately looked after by Shola & his team."

Cons:

• "Overbooked and always late. I had three cats registered with the Pitsea branch of Vets4Pets and finally decided to take them all out of there."
• "I'm extremely disappointed with the services provided by veterinary clinic Vet4pets. My cat had serious symptoms, including an eye infection/virus and not eating in the last 3 days."
• "Had to have our cat put down. Upon calling to check if ashes were ready V4P tried to charge extra, even though we paid fully at the time."
• "I took my dog into this vet a few weeks back. He was in pain and screaming and for some reason our regular vets out of hours transferred us to this place."
• "Took tortoise in as he had wire wrapped around his front leg, which I couldn’t remove. Vets for pets pitsea quoted me £400 to remove the wire, or £800 to amputate the leg."

Emergency and After-Hours Services

Pros:

• "The only downside to the experience was on calling them later to enquire how the animal was I was told 'we've traced the owner, that's all we can say'."
• "Emergency appointment was needed and was given straight away. Less than 5 minutes waiting in waiting area."
• "Our dog was treated by Marc as an emergency at the weekend. From the first emergency call I made through to the consultation, Marc was extremely helpful and very thorough."
• "My 8 week old puppy had an upset tummy and had a seizure at 11pm called the emergency number fantastic service calling me to update sending me pictures and videos as he was recovering!"
• "Absolutely disgusted. Our boys went in as an emergency at 9pm. They had eaten chocolate bars with xylitol in them."

Cons:

• "DO NOT GO HERE!! I am writing this review to help others avoid appalling service and lack of compassion during an extremely heart-breaking time."
• "Was disappointed to have appointment booked at 800am but left waiting til almost 900 am, especially as both of us work."
• "Had to have our cat put down. Went to pick up ashes and cat carrier, but cat carrier had been lost."
• "No issue with the service all staff brilliant but the price I paid for medication £74 plus for eye drops for conjunctivitis which I later discovered is practically the same as human eye drops which is £8."
• "Very expensive - not convinced they are only out for your money rather than the welfare of your animal."