Address: 281 Eastwoodbury Ln, Southend-on-Sea, SS2 6UH, United Kingdom
Phone: +441702526666
Rating: 4.5
based on 98 reviews.
Customer Service
Pros:
"Have been with Medivet for a long time. Always a very friendly and professional service, receptionists are always very helpful."
"Very upsetting time was made easier by the fantastic staff. They were very understanding & sympathetic & spent a great deal of time with us explaining & answering questions."
"They sent us a card to say sorry for our loss it was such a kind and thoughtful gesture meant a lot."
"The staff are fantastic there team work is great with fantastic attitude very helpful, quick to act and saved my dogs life."
"Thankyou so much. In a time of great sadness you could not have asked for anything better. Compassion understanding & great care was taken for us to say goodbye to my little treasure."
"The support team and vets were very understanding and made me feel confident that they would give him the best possible care."
"The whole team, receptionists, nurses, vets etc are extremely friendly and my cats will always be under there practice."
Cons:
"Love taking your money but customer service is very poor and they cant wait to get you off the phone."
"During this distressing time, reception staff were giggling and behaving unprofessionally despite being aware of what was going on."
"Never have I experienced such lacking of compassionate attitude of stuff when taking a sick animal crying out in pain to a vets."
"Absolutely horrid place. No empathy or compassion...they see you broken and just see the £££s."
"Rude and hostile when telling me that my pet would die and the only options are to pay 1.5/2000 up front."
"They showed no sympathy or compassion when extending a hand for our debit card."
"They are more concerned over money which they will always be paid than they are about having compassion for the animal or the owner."
Quality of Veterinary Care
Pros:
"The staff working directly with the animals are very knowledgeable, ensured I knew what was going on at all time and clearly gave her the best care she needed."
"They were able to diagnose and treat him extremely quickly and were even able to carry out on site lab testing."
"By far the best vet I have been too, I has to take my dog at 2 in the morning due to a heart attack, they were incredible and so helpful."
"Excellent Vets, helpful, diligent, couldn’t do enough for my dog Willow when I took her in as an emergency."
"The veterinary nurse was so lovely, The vet was fantastic, so caring and kind."
"The Vets/nurses are all wonderful. They are thorough and knowledgeable."
"The professionalism of the team was quite humbling."
Cons:
"If you need the services of a vet out of hours call your local one out DO NOT USE MEDIVET."
"Friends cat was taken by a member of the public as found injured. My friend being a single mother couldn't afford the bills so was told to collect her animal immediately... and they made her pull up her online banking and took every last penny out of her account."
"Used this vets as my rabbit was unwell and not eating, it was clear the vet wasn't confident in what he was talking about, been charged triple what another vet would've charged us."
"I was LAUGHED AT by the vet when I said if my dog dies this evening in your care I will not forgive myself because I feel you have NEGLECTED her."
"Appalling treatment, they cant make up their mind what to do for a simple cut on the paw pad."
"Visited here tonight and was treated appallingly by Nicholas who mumbled away at high speed in pigeon English and was most put out when I asked him to slow down and speak up as I couldn't hear him."
"They did not complete the checks and discharged my dog."
Accessibility and Communication
Pros:
"Called our local vet on a Saturday but they were closed and we were passed over to the Southend team. They booked us in very quickly."
"We managed to get an emergency appointment and was seen in about 2/3 hours."
"The phone was answered quickly. The appointment was almost immediate."
"They are great about using email for communication as I am profoundly deaf."
"The lovely lady at the practice answered my phone call quickly at 10.30pm."
"There’s free parking and the vets are open all year 24 hours a day."
"Always happy with the treatment we receive when we bring any of our pets to the practice."
Cons:
"If there was any kind of governing body for vets I am sure this practice would not he allowed to continue."
"After all that they told me it was nothing and still charged an exorbitant amount, and when I went to another vet for a second opinion turns out my puppy had worms and was very weak, thanks for wasting my time and money."
"Oliver is rude and just talks down to you on the phone and you get a feel that he cant be bothered with the call."
"DISGUSTING SERVICE. VILE untrained unprofessional behaviour from the team."
"We were greeted by a cacophony of noise and half a dozen people crowding round the reception desk, all talking very loudly - to the extent I couldn't even hear what the lady behind the desk was saying."
"This was the worst vet center I've ever been to, the desk staff kept yelling and panicked me, it took hours until it was finally my turn to get my sick puppy checked."
"They FAILED to complete the checks they advised me they would complete to check for anything internal on her stomach."
Financial Aspects
Pros:
"Not cheap but quality costs money!"
"The care there had always been to a high quality and the prices very competitive."
"Yes the injections and consultation did cost more than my previous vets, but for the quality of care and my cat feeling at ease I feel it was worth it."
Cons:
"Absolutely horrid place. No empathy or compassion...they see you broken and just see the £££s."
"Rude and hostile when telling me that my pet would die and the only options are to pay 1.5/2000 up front."
"Used to consider this place a professional and ethical practice until I recently required emergency treatment and paid £600 for 5 minute treatment."
"The lady vet we spoke to, Carmen, was very good but she never once mentioned prices and i now know why, i feel £141 for a 20 minute out of hours appointment was very high but they play on your emotions so charge the earth."
"For one night stay over and an x-ray they charged us £2,800!!"
"If you don’t want to get mugged off don’t go to Medivet! Over charge for everything."
"They are more concerned over money which they will always be paid than they are about having compassion for the animal or the owner."