POPLAR VETS vet.co.uk Reviews Summary

Professionalism and Care

Pros:

• "All vets are professional, thorough and caring."
• "Every vet that we have had look at her here in Poplar have done so with great compassion."
• "Poplar Vets, and especially Dr. Lucas, were compassionate and helped make my angsty cats comfortable throughout their recovery."
• "We are very happy with the service of this clinic, especially with Dr. Bernard, he treated our puppy incredibly well."
• "Just wanted to say massive thank you to the team of 'Poplar vets', especially doctor Lukas who's always very professional when it comes to look after Teris."
• "Could not recommend Poplar vets high enough, from our many experiences."
• "The other employees there were very helpful, knowledgeable and they love what they do."

Cons:

• "I would certainly not recommend this vet to others."
• "I SERIOUSLY URGE ANYONE EVEN CONTEMPLATING VISITING THIS SURGERY TO RETHINK THERE DECISION!"
• "I went else where for a second opinion and the new vet was shocked how poplar vets left us to suffer so badly and I paid double at poplar vets too!"
• "Do not ever go to this vet they only care about money and not the pets health! They are liars."
• "Never trust these people!!!! I cannot trust people who they are UNPROFESSIONAL AND RUDE!!!!"
• "The vets themselves only wanted to make money and didn't really care about my cat."
• "I have been let down time and time again by this practice and I would not recommend taking my animal here to my worst enemy."

Customer Service and Communication

Pros:

• "Communication and service were amazing (I even got a response to some of my questions by email after working hours which is absolutely amazing and appreciated!)"
• "5 stars doesn't do justice to the kind of service they provide. Staff with pure hearts who treat your pets' wellbeing with utmost priority."
• "I highly recommend bringing your pet to this clinic."
• "Dr Lukas takes time to explain the issues and really checks the animal."
• "They were amazing, the vet and receptionist were really understanding and allowed my mum to hold her boy and take the time she needed to say her goodbyes."
• "Poplar Vets were so quick to reply and were very attentive and helpful."
• "Reception staff was stellar and vet was very reassuring."

Cons:

• "Horrible experience. Took my cat here when she got into an accident, the people at the reception had very unhelpful and rude attitude."
• "Day before the appointment I call to confirm that I have an appointment tomorrow and the person at the phone couldn't find me."
• "They do not speak English and have minimal if any knowledge."
• "The worst service from the admin team I've ever received in my whole life."
• "The girl at the phone started to make fun of me, laughing about what I was saying!!!"
• "Well, my cat died 3 days after.... SUMMARY: I didn't felt that my cat's life really matter to then during the whole process, it was more like, oh lets see what we can do, not diligent at all..."
• "I’ve called several times and the reception are very rude and not helpful at all."

Value and Pricing

Pros:

• "Had my dog's annual health check up and blood testing done for a reasonable price."
• "Would definitely recommend them. Reasonably priced."
• "If you want good quality no-nonsense vet service at reasonable prices served by friendly and processional staff in a cheerful efficient way this is the place to go."
• "Incredibly affordable in comparison to other 'big name' vets around London."
• "Prices are very reasonable too."
• "They email receipts and the price on the medicine and goods are very competitive."
• "Great vets, not crazy expensive either."

Cons:

• "I went else where for a second opinion and the new vet was shocked how poplar vets left us to suffer so badly and I paid double at poplar vets too!"
• "They didn’t even tell me in advance how much things would cost and just went ahead and did them."
• "Absolutely disgusted with the un caring and over charged treatment my poor cat was left with!"
• "Booster vaccination for my cat I was told on the phone it would be £45 but on the day they charged me £55."
• "Also the focus on money is important, they sold me food for urinary stress disorder, which is not what she has, and a few other supplements."
• "They now decide to charge an £18 administration fee to send documents to the Vet Insurers?"
• "It’s ridiculous paying so much money for a general check-up for a kitten’s first visit to the vet who was supposed to... and none of this was done."

Professional Expertise

Pros:

• "Our vet was kind and thoughtful and really took the time to give all of the medicine and care that our cat needed."
• "The help and assistance with the insurance forms was incredibly useful and helpful."
• "Their staff is professional, gives time to ask questions and was on time."
• "Called for my coughing dog who was struggling to breathe and was brought in for an emergency appointment."
• "Vets are incredibly kind and understanding."
• "They saved my cat Moly. Poor animal was suffering, she was vomiting and had diarrhoea once we noticed that we called Poplar Vets."
• "The vet was excellent!"