Southfields Veterinary Specialists Reviews Summary

Cost and Pricing

Pros:

• "The love and affection shown to our Bengal as soon as we set foot in the door was heartwarming."

Cons:

• "Very expensive. Charged me £45 for medication that was £8 in boots."
• "Quoted £8000 for dog to have eye removed because he had benign lump behind it."

Quality of Care

Pros:

• "Our nervous pup was made to feel comfortable throughout the whole ordeal."

Cons:

• "One of the most glaring issues was their apparent prioritization of money over client wellbeing."

Professionalism and Staff Behavior

Pros:

• "Everyone was very professional and helpful."

Cons:

• "Communication, or rather the lack thereof, was another major flaw in their service."

Efficiency and Management

Pros:

• "Initial impressions were excellent. Friendly, efficient and pristine."

Cons:

• "On not just one, but two occasions, I arrived for scheduled appointments only to find out they had been recorded incorrectly or not at all."

Follow-up and Aftercare

Pros:

• "All the staff, nurses, surgeons and clinicians are wonderful."

Cons:

• "Nobody called to see if the medication was having any effect. We had to keep calling to request new treatments."

Trust and Transparency

Pros:

• "Kept us informed of the costs as they were occurring today."

Cons:

• "Staff were pleasant but I don't fully trust their view and prices are unreasonable."

Recommendation

Pros:

• "I can't recommend Southfields enough."

Cons:

• "STAY AWAY FROM SOUTHFIELDS IF YOU CARE ABOUT YOUR PETS AND DON'T WANT TO BE CONNED OUT OF MONEY!!!!"