B&Q Wednesbury Reviews Summary

Customer Service

Pros:

• "The young lad and his mentor were very supportive and helpful, my best visit to B&Q for a while."
• "Mr Trevor Cox... Made my shopping look so easy."
• "A great range of products, huge store and very helpful staff."
• "Every member of staff I asked was really helpful taking me straight to the item was looking for...great."
• "Brilliant service was a bit of a wait though due to covid restrictions however the staff were all polite and accommodating even when the extremely rude woman Infront with her elderly father was shouting."
• "The majority of the staff are happy smiling willing to drop what they are doing in order to help you find the right section."
• "The gentleman who was coordinating the ques was very helpful and considerate handing out masks to all children."

Cons:

• "Disgusting customer service from the manager. Was in the store over the weekend and witnessed awful abuse coming from the manager towards another customer from nowhere."
• "Not a bad Bandq store but the staff training really does need reviewing as when you give the staff an enquiry they never seem to know anything you ask them."
• "Staff seem to be hit and miss."
• "Both members of staff I had to engage with were rude with no manners whatsoever."
• "Most of the staff in Wednesbury branch were rude and not accommodating to the customers."
• "The staff are not very helpful when you require assistance."
• "The lady on the paint counter was very rude, would not let me talk."

Accessibility & Facilities

Pros:

• "Large car park OK for ♿ wheelchair access as flat."
• "As I'm not a DIY fanatic I don't use these type of stores so was all new to me I have a disability badge for parking and was a pleasure to see there were ample spaces available and close to the access of the building."
• "Trade entrance was managed well with cleaning station."
• "Large car park just for B&Q."
• "There's lots of car parking spaces outside B&Q we have never not been able to park."
• "No queue outside and there was good distancing and one way lay out inside."

Cons:

• "Warning there are no disabled parking spaces it's all roped off."
• "They are not let people in, just to go out in the last hour before they close."
• "Did not get to go into B&Q Wednesbury. The queue was deceiving long."
• "The ques are ridiculous the staff don't seem to have much control as there was a lot of people including myself waiting in line."
• "There are no toilets or cafe, outside there is a burger van."
• "No sign of hand sanitiser and people not observing directional arrows, some not wearing masks - felt uneasy."
• "Disabled parking why has this disappeared, don't you expect disabled shoppers to buy at the moment."

Product Availability & Quality

Pros:

• "Always find what I need here - go to place when I need diy stuff right away."
• "They have everything I need always in stock and it's usually not messy."
• "A large B&q store a good selection of products staff helpful."
• "This is one of the big stores, lots of room inside, with everything you can imagine for home and garden."
• "They have their own brand 'verve' which offers me the right blend of quality and value."
• "Very well set out department store easy to find what you are looking for, with a large choice of virtually everything you want for DIY and furnishings."
• "Has perhaps the widest and most abundant stock of DIY materials and tools that can be found."

Cons:

• "Staff useless not much actually in stock mostly display only and don't trust website for click and collect."
• "This is a large B & Q store but it is now looking dated and not very well lit inside, stocks always seem to be low."
• "Very large place, have shopped there before, many items but stock is low."
• "Limited stock. English male member of staff was NO help at all."
• "Good sized store but a little disappointed as I had ordered two items to collect. To cancel one item after you have taken the order and payment is a poor experience."
• "Large store with poor stock. Went to purchase 4 items, came back with 1 as the store had a terrible amount (some items nothing was available) of produce."
• "This was the worst store I've visited, after a product was stated they had 22 in store I drive 30mins to fetch one as there were none in stock locally, to get there and find none on the shelf."

Pricing & Value

Pros:

• "Product prices are good."
• "I got an amazing bathroom cabinet usually £190 for £10 because of damaged box... bargain!"

Cons:

• "Even with my Senior Discount, B&Q prices are far too high."
• "A very expensive place to use."
• "Many things are really expensive, as example I was looking for indoor table palm and there is for £11 but in Wilko I've bought the same for £4.50 only."
• "Price on the shelf never the same when you get to the till."
• "Looked at hose reels with and without hose far far too pricey."
• "Price keeps us away from here normally."