Homebase - Ruislip Reviews Summary

Customer Service

Pros:

• "Outstanding service today and yesterday at Ruislip, particularly from Sally."
• "Service was way better than last time I went, was helped by an older assistant and she was great."
• "The staff were friendly, polite and knowledgeable without being pushy."
• "Staff are so helpful and go out of their way."
• "Plenty of staff on hand to offer advice and help you find items."
• "A member of staff named Belinda was ever so kind and very helpful, she really went out if her way."
• "We were serviced by a most helpful member of staff SALLY."

Cons:

• "I was trying to buy a garden furniture from this store and I have experienced rude and unhelpful staff."
• "Absolutely shocking service. Disgraceful."
• "Some of the staff here cannot be bothered. Especially James, he really does not care."
• "Other person met in the aisle was not very pleasant."
• "He is wrongly guide the junior staff too... He is not fit to work in store like this."
• "Some poor service the other day from an older chap regarding a faulty key I got copied a few weeks ago."
• "Absolutely terrible customer service! Staff are disinterested and clearly can’t be bothered."

Store Layout & Stock

Pros:

• "A good sized branch, it has everything you'd expect in a Homebase."
• "Really good store, very good range of products, clean and tidy, very good availability."
• "The fullest range of Farrow & Ball paint for literally miles around the west of London."
• "Very well layed out store, products are easy to find and HIGHLY competitive!"
• "Well stocked store, this is my local homebase. Garden centre is nicely stocked with a range of plants and DIY ideas."
• "Well stocked. Friendly staff. No queues/wait for Order Pickup."
• "This is a fantastic home and garden depot. The place has a very large range of products of very good quality."

Cons:

• "The paint testers were all over the place and hard to find."
• "It seems like there was barely anything in stock in the store, the shelves were bare."
• "Most of the plants on sale are already half dead."
• "The store was an absolute mess and resembled a jumble sale when we visited it."
• "The light bulb shelves were a mess with boxes in crates lying around the floors."
• "Inside the stock seemed to be arranged a bit haphazardly."
• "The worst Homebase branch! Nobody cares whether you find the things or not!"

Pricing & Offers

Pros:

• "Had what I wanted in stock, although the offer that I had seen online wasn't clear on the shelves."
• "Bought two bags of bark and two wooden stepping stones. Prices seemed comparable with other garden centres."
• "We get quality product at reasonable price."
• "The prices are very competitive and it is not crowded at all."
• "Can be cheap or expensive, depending on whim of shop (check item price carefully)."

Cons:

• "Seems to have become more home ware focus than before. Also now generally seems more expensive that B&Q."
• "Very expensive, nearly every comparable product will be cheaper at any other hardware store."
• "Poor selection of plants and compost. Homebase has deteriorate since the first shutdown."
• "Not the best branch. Very limited supply of building materials, timber and so on."
• "Standard Homebase. Nothing special but had run out stock on over half of items we went in for."

Online & In-Store Experience

Pros:

• "Ordered something to be delivered to the South Ruilsip store, got an email confirming of my delivery - all fine."
• "Christmas is always a busy time in the world of retail, so good to see staff doing their best to make my instore experience flow nicely."
• "As it's in a retail park, no issues with parking and can visit other places if needed."
• "It wasn't too busy when I went there, but that is a good thing in my book."
• "The store is easy to get to with plenty of parking available."