B&Q Derby Reviews Summary

Customer Service

Pros:

• "A staff member named Gwilym was a huge help and such a pleasure to talk to, very friendly."
• "Nice helpful staff. Easy to get around the store."
• "Helpful happy staff."
• "Great help off the lovely young lady on paint, knew what I wanted and even fetched it for me, I was well impressed."
• "The staff are helpful and friendly."
• "The man I spoke to was very helpful and patient and made sure I got everything I needed and the suggestions he made were explained fully so that I understood what I was buying."
• "Staff are super helpful as usual"

Cons:

• "Based on their response time, I'm fairly sure the 'Press for Help' button just places a job ad on their website."
• "Rude unhelpful staff. very cheeky in the way they explain the one way system."
• "Staff who make suggestions on how to resolve issues only to be told after the general managers says he won’t resolve it that’s way."
• "Really hard to find a member of staff to help when shopping."
• "very poor customer service..you can never find anybody to help you find anything"
• "Staff look like they're working under duress."
• "Staff rushed with insufficient product knowledge"

Stock and Availability

Pros:

• "Only went to the garden section reasonable stock for garden at this time of year."
• "As you would expect of a nationwide company B&Q offer a vast range of products, and their depot in Derby has an excellent range of merchandise."
• "Always good value and stock most of what you may need for any project."
• "General DIY store. Large selection of tools, fire place, garden -, kitchen-, bathroom-, furnishing and many many other things."
• "Huge selection of all items so you're pretty much guaranteed to find whatever you're looking for."
• "Plenty of stock and variety."
• "Standard large b&q, 99% of the time they have stock for things you need"

Cons:

• "Online the system showed 5off (Face visors) in stock giving aisle 33 as the location, but not allowing click and collect."
• "They literally couldn't offer anything because they are short of stock."
• "I've been trying to buy various Konnect cabinets for the last three months. Unfortunately the variety of cabinets is really poor"
• "Very disappointed as web site had 3 items in stock, travelled over to the shop to find there were none in stock"
• "B&Q have some pathetic stock ordering system."
• "Don’t have enough stock in the shop."
• "You end up queueing for over ten minutes to find out they don't even have what you went in for."

Store Experience

Pros:

• "Although the que is fairly big B&q are doing the social distancing right! One way system through the store"
• "Social distancing measures are some of the best I have experienced."
• "Very clean, bright and presentable store with all the useful signage to help locate what i needed."
• "Lots of parking, covid safe, good prices, customer toilets."
• "There is also plenty of parking spaces. The entrance is also wheelchair friendly."
• "The next social distancing system works well starting from the outside labyrinth path through to the inside one way system"
• "The store was well organised great stock of garden flowers etc. Nice and clean, checking the wearing of masks on entry enforcing social distancing, overall a very good experience."

Cons:

• "That awful Smell from the recycling plant is now permeating through the store"
• "Just a shame it's the other side of Derby from me"
• "Recent store closures now make them less useful for me."
• "Was refused entry to the store for going with my parents as a group of 3. Staff were rude, dismissive and were very loud at raising attention that they were refusing us entry."
• "Totally the worst BQ store I've ever been in."
• "Awful sales assistant. No communication, unhelpful and downright miserable."
• "Lady at the front till called Karen, is literally a Karen! Doesn't cost anything to smile"