"Staff very helpful and friendly without following you round the store."
"Very helpful staff, they will carry awkward or heavy items to your vehicle for you."
"Staff friendly and helpful."
"Staff are friendly and helpful (within the limits sometimes imposed by their computer system)."
"Such fantastic staff, so helpful to me and my mum today."
"I always find Homebase have friendly staff, but today the experience was exceptional."
Cons:
"Worse place ever. If you think ur having a dilemma don't go there. Rude. Unhelpful. No management skills intact Really Dopey bunch .... never ever going there again.....Selly oak Branch.... very very unsatisfied."
"Staffing is poor and most are useless to support you in your purchase."
"Staff if you can find them are generally unhelpful and unknowledgeable."
"Tried phoning Homebase Selly Oak 6 times to check whether they had stock of some garden chairs, ....no one answers the phone !! On visiting the store,..untidy & messy store, unmanned customer service desk, unhelpful staff, & miserable till cashier. I won't be using Homebase in the future !☹"
"Very unhelpful, I asked a men who worked there if he could show me where the item I wanted was, and he just pointed and said in the corner."
"staff very unhelpful so miserable don't want to help you."
"Staff at this store were the most unhelpful bunch I’ve ever experienced."
Product Availability and Selection
Pros:
"Pretty much everything you need for DIY is available here, plus home improvement."
"Went in for a couple of things and ended up buying a few more!! Great selection of products and easy to navigate around the store."
"Very good well stocked Homebase store, with a complete argos inside it! Very good for getting anything you need, long opening hours and helpful staff - plenty of car parking spaces too."
"The store is generally well stocked, and the merchandise is clearly displayed."
"I love Homebase. They have some lovely homeware; lamps, wallpapers, large rugs, door mats and lots of cleaning supplies, not to forget the larger things like kitchens and bathrooms!"
"Large super store, usually well stocked."
"Homebase Selly Oak is packed with loads of DIY items, there's plenty of choice whether you want wallpaper, tools, glue, lights, plants."
Cons:
"I was looking for lighting, one exterior and one interior. Plenty of lights displayed on the wall, but hardly any of them available on the shelves."
"I required undercoat, gloss, and two large paints. I was unable to purchase the paint as it was not in stock."
"Bought a Samsung cooker hood never arrived then was told it was out of stock 10 days later."
"Online stock levels absolutely wrong, and click and collect isn't on everything."
"Poor store. Shortage of staff, even greater shortage and range of products."
"Website shows 6 items in stock. Best they can tell me is they have had a refit everything is wrong. No staff without walking back to help desk. Won't be going back."
"Poor. Repeatedly out of some items for months. Haven't ordered in depleted stock. I'll spend my money elsewhere in future. Little wonder the HB chain is making losses."
Store Layout and Accessibility
Pros:
"Great place, not too busy in my experience and the staff are usually happy to help you find things."
"Parking is good."
"It is the only decent hardware store in the area which supplies most things to help out people who have diy skills l can find most things under one roof and the staff can be very helpful l just hope it stays in my area."
"Good selection of things. Parking at weekends and on sunny days is very difficult. You can get parking at the retail park next door and walk across. Parking is free 😊."
"The store is easily laid out and you can find items without any problems because of that."
"A big store with almost everything you need for DIY and home improvement projects."
"Lovely store, well stocked and really well presented."
Cons:
"The entrance/exit is a very large speed bump. My car is adapted and quite low to carry disability equipment and getting over the hump was dreadful."
"Went to view the kitchens and bathrooms, the display seemed like no one cares with handles missing and bits broken."
"The outdoor garden plant section is very difficult to get round in a wheelchair."
"Thankfully today i wasn't in the wheelchair but the stairs were a challenge, especially coming back down!"
"Bit of a nightmare getting out at peak times however due to road works."
"Not a very big car park."
"The outdoor garden plant section is very difficult to get round in a wheelchair."