Kaspa's Tooting Reviews Summary

Customer Service

Pros:

• "Outstanding customer service from tyreese, was greeted with a smile as soon as I entered the door and constantly made sure I was ok throughout the time I spent there."
• "The behind the counter staff were very kind and friendly."
• "always a pleasure to be served in this establishment by the young and friendly staff, they all do an amazing job at making my friends and I comfortable."
• "I was served by an amazing young boy called Giuliano. He was so friendly and you could tell he genuinely loves his job."
• "I was flabbergasted by the astonishing customer service from an Employee named Ty he was polite and respectful and he made sure my food was delivered very quickly."
• "I was extremely impressed by the excellent Customer service provided by a young man called Tyreese."
• "BRANDON KATHERINE AND GUILIANO Services was excellent and very welcoming. Made me feel as if I was at home."

Cons:

• "Nice food but terrible customer service."
• "Horrible customer service. Called to order a milkshake for collection and a member of staff called Ilya straight up said no and hung up."
• "Overall staff doesn’t seem to know what the hell they are doing."
• "Food was average and the service was poor."
• "It a very bad experience they are always short of staff."
• "The food was ok. Kids were happy with their treats. Staff bad, bad, bad."
• "The service sucked. We asked to get our table cleaned twice, I had to put the plates on the counter."

Food Quality

Pros:

• "The desserts actually taste really good."
• "Very nice place to enjoy ice cream and deserts."
• "Best milkshakes in Tooting!! Highly recommend the Peanut butter & Nutella milkshake!"
• "The sweets taste great, the space is friendly, the staff helpful and the prices are ok."
• "The menu is extensive and the desserts were delicious."
• "The dessert were great and the taste was fantastic."
• "The desserts are amazing and very well priced."

Cons:

• "They brought me something different than what I ordered for my 2 daughters."
• "One waffle also had a small insect in it. Poor hygiene too..."
• "Food was average and the service was poor."
• "Chocolate ice cream appeared melted and not appealing."
• "The Ice cream was good but the Gateaux cake arrived completely stale and dry."
• "The cookie dought was super sweet that I could get taste to just sugary flavor."
• "The ice cream didn't taste the same flavour as in the menu and the glass was messy with ice cream."

Environment & Atmosphere

Pros:

• "I enjoy going to this place late in the evening for 'pudding'! big portions, quite pricey, but it is popular and convenient and 'fun' when we are in the area."
• "Clean seating area. Lively environment, perfect for gathering."
• "An American diner styled dessert house with late opening times."
• "Nice, spacious seating and always busy so sometimes it is difficult to get a seat."
• "Found this place a very enjoyable atmosphere, came with a group of friends and we were all served with patience and efficiency."
• "The atmosphere is also lovely, not only due to the interior design but also the great helpful staff."
• "It has a good atmosphere and decor."

Cons:

• "It was very cramped upstairs."
• "It was soooo hot as there is no AC."
• "Very chaotic environment, and there seems to be no logic or management behind the counter."
• "The place was uncomfortably cold & when asked if they could close the folding doors, a staff member said they couldn't as the staff get too hot behind the counter."
• "The place looks run down. The seats have cracks in the cushions, damp on the wall."
• "There was mould on the walls, all the chairs were ripped and overall the place was in a horrible state."
• "The sofas and the walls were showing signs of wear and tear."