McDonald's Reviews Summary

Service

Pros:

• "The staff worker who believe the Woman's name is Kim has got good work ethics and Gumption."
• "Very polite service, restaurant was clean."
• "Restaurant staff worked tirelessly to keep tables tidy, despite people just dropping stuff on floor with no regard at picking it up."
• "Fantastic service, food quality, cleanliness and well organised team. Led by very impressive management (Tony)"
• "Nico came over and said you can use the disabled toilet if it's an emergency he saved me from bursting the Toilet 10/10 customer service"
• "The staff is super helpful and friendly."
• "Standard McDonald's, usually clean, quick service even when it's busy, staff are polite and helpful."

Cons:

• "Customer service was slow and unorganised."
• "The staff are rude and all of their facilities seem to never work."
• "I know it’s only maccies but had absolutely horrid attitude from a staff member - she had a go at me then started complaining to her coworkers about me really loud."
• "UNTRAINED STAFF. POPPY, CELINE, MARIA NO ONE KNEW HOW TO GENERATE ORDER."
• "New manager 'Chan' needs some training in customer service. Abrupt and rude."
• "Terrible customer service, probably the most consistently bad Mcdonalds I have ever been to."
• "Really rude employees and manager!!!"

Food Quality

Pros:

• "The fries are succulent and made from British potatoes, and the burgers include good quality, tasty meat."
• "They have seriously upped their game. Self ordering screens with complimentary table service."
• "The food is actually quite cheap, especially when compared to other European countries."
• "Chips, good!! Burger, good!! Drink, refreshingly non alcoholic."
• "I had a cheeseburger, meal because it was cheaper than the burger and drink alone. The bbq sauce was top class."
• "The burgers were well cooked and with a right amount of ingredients."
• "The professionalism of the employee's in this particular is second to none, never have a problem and I always leave with a nice thank you and have a good day."

Cons:

• "Cheese and herbs never came with a dip, 20+ orders waiting.. Fries soggy and tasteless."
• "Every time you order without onion or without pickles and always do not do what is ordered."
• "While yes that burger was warmish the rest of our food was freezing!"
• "By far the worst McDonald’s I have eaten. Fries were cold and over cooked asked for them to be changed to then get the same batch of cold and over cooked fries."
• "Fries are always either limp and cold or overcooked on the outside and a little raw in the middle."
• "Chicken was tasteless... bacon was tasteless ....enough green stuff to sick a battleship."
• "The chips were cold we paid extra money for cheese in the fillets and they never added it."

Safety and Cleanliness

Pros:

• "Also found BLOOD in toilets after adults using it to inject their drugs."
• "It's not a safe place for kids at all, even for adults!"
• "Cleaning acceptable, including toilets."
• "The staff were really considerate: one of them saw I was cold & gave me a jacket."
• "Great, modern restaurant with a lively atmosphere filled within trendy music, soothing lighting, and spacious design."
• "The place is very efficient and comfortable to eat in."
• "Large Mc. Donald's in a handy location. Nice and cool inside as has air conditioning throughout."

Cons:

• "Half of the workers lazy and miserable, talking about their private life delicate bits."
• "McDonald's have yet again failed to address the issue of their fast-growing breed of chicken."
• "No napkins available unless you asked, condiments spilled all over their stations."
• "I was surprised to see leafleters outside informing the public about the inhumane conditions that the chickens have undergone."
• "Then i was appalled to see that the alarm chord is at least a meter in the air."
• "On top of that what we saw next was truly unbelievable and against all infection control measures."
• "I was really disappointed to hear that Maccies won't sign up to any serious chicken welfare policies."

Order Accuracy and Delivery

Pros:

• "Pretty lucky to have such a high class McDonald's in my city. Ever since the new change I've only had mistakes from Uber deliveries by the form of forgetting my BBQ sauce!"
• "The orders are delivered quickly with the option of table service."
• "McDonald's London Road is a fast-food restaurant with a convenient drive-thru and friendly staff."
• "Quick service for such a busy store."

Cons:

• "Too many delivery drivers taking space inside and outside."
• "Why does every McDonald’s now prioritise the hundred Uber/Deliveroo drivers waiting instead of the physical customers waiting there?!"
• "The app will not allow you to order in advance... had to wait nearly half an hour for chicken nuggets!!"
• "They try and cram deliveries and walking orders by time you order and they get to your order it is cold and ice cream melted."
• "Whenever you order with Justeat they'll always always forget something every time!"
• "This McDonalds CONSTANTLY gets stuff wrong on delivery orders."
• "Ordered a meal fries burger and drink through uber eats the bloke knock on the door with just a drink."