Address: 100 Blackheath Rd, Blackheath, London, SE10 8DA, United Kingdom
Phone: +442086924375
Rating: 4.0
based on 92 reviews.
Staff and Service Quality
Pros:
"I have always found the staff to be caring and helpful, and the care my pet receives is top notch."
"Such great service! Big thank you to doctor Idara she was extremely helpful."
"The care that was given to my dog is unbelievable and the time given to us before and after was so good."
"Millie was so good taking Milo off my hands while I masked up ready to go into the surgery/treatment room for the injections to take place."
"The nurse was very very helpful - particularly in helping me choose the best collar option and the after care."
"Quite possibly the best vets in the World! Not only are the vets great but the receptionists are also very helpful too."
"Really great customer service!"
Cons:
"I brought my kitten to the vet. I wasn't listenned properly and consultation was rushed."
"I’ve been given another excuse as to why they don’t know if the referral has been done."
"I’ve called them so many times and no one answers or it gets diverted to the head office who can’t help."
"I always have to call numerous times before anyone picks up and when they do, they can't wait to get you off the phone."
"She then proceeded to try talk over me every time I spoke - not even allowing me to explain the urgency or stress I was feeling."
"Vets that make you feel terrible and exaggerate problems."
"There is a very rude vet that doesn't let you in the room while doing health checks and doesn't offer any explanations about the result or the meds she prescribes."
Cost and Billing
Pros:
"I was also given some warming and flea drops and it was made clear to me that I did not need to pay as I was on a Health Plan."
"Also the vac 4 life package we purchased a few years back is the best thing we ever got from the surgery."
"The receptionist sorted this on the spot however and confirmed that I would not need to pay the additional fee for a weekend consultation as the error had been on their end."
"I cannot recommend you highly enough!"
"I was quoted over £600 for removal of two teeth for my cat. Took her to VFP and was quoted £336."
"They sometimes have a to deal with difficult cases or people and always handle it firmly but fairly as far as I can tell."
"I can honestly say that I am SO pleased I didn’t [cancel my appointment]."
Cons:
"The practice still demanded that we pay for the vaccination IN FULL."
"Total bill was £439 including scale and polish. Also antibiotics and painkillers."
"****ASK for a breakdown of your costs before committing to any treatment here. AND watch out for hidden fees****"
"I feel that the costing should have been far more clearly explained."
"We were almost over charged by over £110 and we were not advised about the hidden charges which we inadvertently paid for."
"On going back to the practice was presented with a bill for £130-odd pounds."
"I was quoted £150 for an ultrasound to see if my dog is pregnant and when I called to book it had increased to £430 plus £59 vet consultation fee."
Customer Experience
Pros:
"We lost our cat Tommi last week but the care and support - including a very touching card offering their condolences really helped."
"When at the Vets, the Vet on duty was Eleonora Corsi, and we love her! Nero adores her and she’s always so knowledgeable and caring."
"The staff here are so lovely and really helpful."
"The blonde haired lady on desk is really welcoming."
"I cannot express how incredibly helpful, attentive, accommodating, and kind everyone is."
"Really interested and caring towards pippa and spoke about what they can do to look after her since we have just moved from Australia."
"Each of the vets we've seen have taken the time to get to know each of our 4 cats and offer a highly personalised service."
Cons:
"I would never go back to Vets for Pets because the way they treat their customers is awful."
"Horrible service! Rude personnel, avoid!"
"I am disgusted with how Vets4pets handled my case and will never go back there again."
"The receptionist was so rude and mean to me so disrespectful and said we have no time for you."
"Absolutely the worst experience ever. Never go here."
"The receptionists are rude and useless and the vets are not all great either."
"AWFUL PEOPLE. Today I am formally writing a complaint and taking my dog out of this practice indefinitely."