Address: 10 Norwood Rd, Norwood, London, SE24 9BH, United Kingdom
Phone: +442086713421
Rating: 4.8
based on 111 reviews.
Staff and Service
Pros:
"Staff are friendly and happy to help. Always kind when I bring my dog for check ups."
"They always remember my dog by name."
"They are all so kind, attentive and I really trust them to do the best thing for my Dog."
"Care and service are always excellent."
"Ellie and the Norwood Rd Practice are the most caring and kind vets. They've looked after all three of our for 20 years."
"They clearly love animals and are empathetic to owners too."
"The reception staff are delightful and always cheerful."
Cons:
"When I called the vet they told me I had to PAY 19 pounds extra for them to pass the claim."
"I’m on benefits and half with her mum she really didn’t care it’s all about the money even if the dogs kidney function isn’t great they are old and they are in need of pain relief due to arthritis and damage to elbows from jumping up at garden fences so I’m left with if you ain’t got enough money your dogs can stay in pain sadly they won’t."
"If you ain’t loaded we don’t care was what I left there feeling sod your dog being in pain."
"Sadly, I have very bad experiences with this vet for the last 8 months, including: poor bed side manner and over-billing."
"Seems Norwood Rd is only about the money not the animal being in pain in their elderly years."
"Although we except that veterinary work can be expensive, these added, incorrect and unnotified sums added to our bill leave us feeling somewhat negative from the experience."
"Prescription charges gone up again 3 times in 2 years now £16.50."
Facility and Accessibility
Pros:
"The venue is very smart (unlike the previous vet centre)."
"It is clean and bright with seating that are convenient to drop a cat box."
"Since the recent refurb they now have separate treatment rooms for cats and for dogs and it makes such a difference."
"The practice itself is well organised, well stocked, and has a very comfortable waiting area, which divides cats from dogs to help reduce anxiety and excitement for the animals."
"Clinic clean throughout."
"The reception area is clean and receptionist, vets and staff are very welcoming and friendly."
"Spotlessly clean."
Cons:
"They should put a pricelist online and should inform the clients upon booking how much it will be."
"Seems like a lovely place - but don’t go there if you just want to buy something like a collar or food or bags, as strangely, they don’t sell to non-registered people."
"I will not be using the vet anymore, I hope this is not a thing from the new owners."
"With a prescription these tabs are £69 for 100 seems Norwood Rd is only about the money."
"I'm sure they are good in taking care of the pets. However I called them to check if my bunnies could be checked for gender, was booked in and having used this service before and was for free, I didn't even asked this time. I was wrong. I was charged £35!"
"The woman on the phone did apologise and said they will take this in consideration for future bookings, although started losing the patience with me, and I'm still short £35."
"After our last visit for routine dental work we have been left with a bit of a sour taste in our mouths!"
Professionalism and Expertise
Pros:
"I’ve been to a lot of vets. This is by far the best."
"Ellie and her team took amazing care of our whippet who had been bitten by a fox."
"Excellent communication throughout, willingness to answer any question and friendliness are best to describe surgeon Mateo."
"Very warm and welcoming staff, extremely knowledgeable and insightful with a variety of pets and potential health issues."
"The vets here take excellent care of her and take my endless neurotic calls with patience and support."
"The whole staff (vets and front desk) are excellent: caring and knowledgeable - we always feel our dog is in safe hands."
"Both Desiree and Mateo are knowledgeable, great with both owners and patients."
Cons:
"Vet was more interested in flogging me muna could do with some plaque removal at £500."
"I've had the worst and extremely painful and traumatised experience ever with their student ver nurse called Lauren."
"Reception staff can be a bit quick over the phone, but only if they are seriously busy."
"Elle and Judy genuinely cared about your pets health and if you was in difficult circumstances they would work with you but seems now it’s only about the money."
"I cannot express how grateful I am for them."
"We are so lucky to have found this vets surgery they genuinely care and don't charge the pants out of you."
"They are incredibly flexible and accomodating to urgent cases."