Motor 4U Reviews Summary

Customer Service

Pros:

• "Very good service. Although car wasn’t ready for me when I arrived, Sarah was very helpful and quickly sorted the problem."
• "Olly went to look at a few electric cars as I felt now is the time to change. His knowledge and help was amazing."
• "The whole experience from beginning to end was so smooth with Ali."
• "Fantastic friendly service from Pasha and his family."
• "Molly helped us right from the start and turned everything round super fast."
• "Sarah who dealt with us in a professional manner and was really helpful and kind."
• "Professional and very friendly."

Cons:

• "Continuing problems with these guys."
• "You can’t sit at a desk and discuss your options with the salesperson without being interrupted by another salesperson who is then selling the car at the same time."
• "We were promised a refund as soon as the car was returned to them. This then took 2 days of constant calls to be told it would be first thing Saturday morning."
• "Absolutely disgusting attitude, they don’t want 2 help you, they just want your money."
• "I would recommend to avoid this place as the service is worst ever and One of their guys is very very rude."
• "Do not buy from Motor 4 U."
• "Very poor aftercare!"

Vehicle Condition

Pros:

• "The car is lovely and we are really happy."
• "The car was in great condition and Pria and her father - sourced a SD card for me before pick up."
• "Car is in excellent condition, so cannot recommend highly enough."
• "Made sure my car was in top notch before i came to pick it up."
• "Car was gleaming and prepared to a very standard."
• "The car needed some minor body work repairs which were carried out to a very high standard."
• "The Ranger Rover is perfect and its been well looked after."

Cons:

• "Serious engine faults, drive train, oil, VANOS, etc. all the expensive stuff that needs fixing."
• "This was a blatant lie, the engine is stuffed."
• "Grate service and all good until it comes to taxing the car they will take ur money and tell u they will tax it for u to find out 2 months down the line u have an un taxed vehicle."
• "Got promised paintwork would be sorted before collection and that we could collect in 2 weeks time."
• "I bought a car and later realised that the whole door was previously damaged and painted."
• "Had a visit today to look at an BMW i3. The car had multiple deep scuffs and scratches, not clear in the advertising."
• "Viewed a car after driving 4 hours to get there, car was scraped all along one side and mirror smashed."

Dealership Experience

Pros:

• "Not pushy, happy for you to sit and look around the car on your own and take it for a test drive."
• "The whole team at Motor 4 U sorted me out with a great car for the most competitive price I could find anywhere in the South East."
• "They also tax, MOT and apply a warranty where applicable."
• "Great selection of used and nearly new high quality cars and SUV's at a very affordable prices."
• "All Team of Motor 4 U are highly experienced & very well in negotiating price & sales details."
• "The company has decent finance deals."
• "The dealership is family and pet friendly. They have toilet facilities and coffee machine."

Cons:

• "I asked him to do a video for me of certain specific features and he wasn’t able to accommodate in the end citing being busy or the car being at a different location."
• "Do not use this business, bad customer service, car was filthy, covered in dog hair and stank of smoke."
• "1st interaction was with rude staff in the car park unfortunately."
• "Avoid this place like the plague."
• "I strongly advise anyone dealing with this dealership to request their finance documents prior to a credit check, to check for any additional warranties added on at an inflated cost."
• "The sales team hid obvious damage from me and failed to even respond to my email when I highlighted the problems."
• "WARNING! DO NOT BUY FROM HERE! I have bought several vehicles from various places remotely in recent years and I must say this is the worst treatment and service I have encountered."

Financial Aspects

Pros:

• "Finance agreed within minutes, car fully serviced, MOT and new tyres fitted."
• "They can arrange finance and will accept quite low deposits."
• "The car had been prepared to high standard and the handover process has been done smoothly."
• "Great customer service! Was able to purchase my vehicle with absolutely no hassle."
• "Thoroughly recommend this garage we have recently purchased a car and couldn't be happier with it."
• "First time financing a car and Taj and Pria made everything so easy and smooth for me from start to finish."
• "Customer service second to none."

Cons:

• "I was also told that I should have the warranty because of a long journey I'd be undertaking. When I refused the warranty, Ali attempted to coerce me by implying that I'd 'probably' be declined for finance and they would only be able to secure this at a higher rate."
• "The real finance prices are much higher when you actually go to the dealership VS their website and online."
• "Staff is friendly, but they don't do a good job checking the cars as a dealer."
• "I actually cannot stand the thought of even entering the building and being fed more lies and absolute disinterest with a vehicle they have sold to me."
• "Wouldn’t recommend visiting here."
• "Motor4u have refused any compensation because of time and mileage."
• "During car wash paint went off from above rear left wheel part."