Address: 7 King St, Richmond, TW9 1ND, United Kingdom
Phone: +442089487077
Rating: 5.0
based on 141 reviews.
Service Speed
Pros:
"I got my new glasses fully lensed in 20 minutes."
"The lenses were ready for me in 20 minutes."
"I was able to get them made up within an hour."
"Glasses were ready in 2-3 days."
"New reading glasses were expertly cut and fitted by Rob within the hour."
"I had my eye test on Friday and my new glasses were ready to collect the next day."
"Ordered my prescription glasses on a Saturday and had them by Wednesday same week!"
Cons:
"I don’t want to be first person to give you ONE STAR, but my experience was different with the others, I didn’t feel any warm welcome or good customer service as the other customers mention that, in my opinion I wasn’t white enough for them to serve me better."
Customer Service
Pros:
"Fantastic Team. Great service always."
"Iris continue to uphold their excellent standards."
"Everyone was very friendly and helpful."
"The whole team at Iris Optical made the experience a relaxed one."
"They are friendly, efficient and nothing is too much trouble."
"The team at Iris never fail to provide an impeccable service."
"The staff friendly and knowledgeable."
Cons:
"I don’t want to be first person to give you ONE STAR, but my experience was different with the others, I didn’t feel any warm welcome or good customer service as the other customers mention that, in my opinion I wasn’t white enough for them to serve me better."
Product Quality
Pros:
"Excellent range of classy frames at very reasonable prices."
"Wonderful shop. Great selection of glasses. Always warm and informative service."
"They have a big range of designer brands but their own brand designs are the best."
"Great selection of very stylish frames, not the ordinary high street selection."
"They stock a really nice range of contemporary frames and supply very good quality lenses at a decent price."
"The prescription was spot-on and the lenses and frames are of a very high quality."
"Large selection of frames and sunglasses, own line of unique and one-of-a-kind Alexis Amor designer glasses."
Cons:
"I don’t want to be first person to give you ONE STAR, but my experience was different with the others, I didn’t feel any warm welcome or good customer service as the other customers mention that, in my opinion I wasn’t white enough for them to serve me better."
Value for Money
Pros:
"Competitive pricing for the eye test."
"Great service and great value for money."
"These guys get it… no hassle, professional, great range of frames and lenses selection."
"Was frankly stunned to see prices 40% lower than the last rip off optician I went to."
"Fantastic service. I was amazed at how much cheaper it was than high street opticians."
"Realistic prices for seriously funky frames."
"The prices are cheaper compared to other stores for the same designers and I walked out with two pairs of glasses complete with lenses on the same day."
Cons:
"I don’t want to be first person to give you ONE STAR, but my experience was different with the others, I didn’t feel any warm welcome or good customer service as the other customers mention that, in my opinion I wasn’t white enough for them to serve me better."