Realeyes The Eye Clinic - Erdington Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "The staff here are very helpful and friendly talk through everything clearly."
• "Excellent customer service. All the staff were professional and friendly."
• "Really pleased with my visit and my new Glasses, thanks to the team at Realeyes."
• "Very professional staff, very welcoming, straightforward and transparent."
• "I have recently needed to buy 1st glasses for my little boy and Chris was amazing as well as very professional."
• "Called in as new sunglasses purchased from Spec Savers were loose and the Erdington store was closed for unknown issues. Looked after immediately and glasses amended and fit perfectly."
• "I have been to Boots and Spec Savers for my 4 year old daughter as she has prescription glasses and by far this optician is the best for advise, service, time delivery and quality of glasses."
• "Professional and personal service with that attention to detail that gives me the confidence that I am being well looked after whether for a regular eyesight check, for advice or for new glasses."

Cons:

• "I was shocked having to pay a big amount for my new glasses when I'm entitled to full NHS costs for new glasses, first time ever I have had to pay any amount for glasses since becoming unable to work through ending up being registered disabled."
• "The price was a little pricier than other brands but you do get what you pay for."

Customer Service and Experience

Pros:

• "Amazing service and great staff. These really good at explaining the process of your appointment, prescriptions etc."
• "Fantastic service and staff, love my new stylish glasses too."
• "Very good experience today. I needed my spectacles repaired following frame damage. Chris was very helpful and sorted me out very quickly."
• "Really good and informative optician. Customer service was great."
• "Went there with my mum, excellent service. Eye examination went smoothly and the optician put her at ease throughout."
• "Had a great experience at Realeyes! The staff were incredibly helpful and very attentive despite the many questions I had."
• "Excellent service. Felt very welcomed from the moment I entered the store."
• "The service is always professional and friendly. The glasses are of good quality and speedy response received when ordering new glasses."

Cons:

• "I had to call up for an emergency appointment and they saw me on the same day. I was welcomed so nicely and the problem I had was sorted swiftly and was referred to the eye hospital right away, I highly recommend this opticians"
• "Passing the Opticians yesterday in Erdington was given an eye test immediately there and then. Very thorough examination for once in my life."

Quality of Products

Pros:

• "Amazing service, got my old Ray Ban frames fitted with new glasses that change to UV lighting with my new prescription seeing sharper than before and looking super cool at the same time."
• "Fantastic staff, warm atmosphere. My sunglasses arm was broken fixed it with no charge which was really nice of them."
• "The best optician I've ever been to. My daughter was very happy. The optician was very kind, he explained everything, he answered questions."
• "I have received great service. There was a problem with my lenses but it was resolved swiftly."
• "Nice clean warm location, all the staff very nice, friendly, professionals."
• "The clarity of the glasses is beyond amazing. I was genuinely surprised at how amazingly clear my vision is."

Cons:

• "I had a really good experience, the receptionist was very welcoming and pleasant. I was offered coffee while I waited and the staff were very helpful in helping me decide on a frame by giving me lots of options."
• "Really friendly staff, good service, even got a cup of coffee while my glasses were being adjusted."