Specsavers Opticians and Audiologists - Harrow Reviews Summary

Customer Service

Pros:

• "Customer service personal Deepali was extremely helpful."
• "Mr Navid is a lovely friendly knowledgeable person he helped me a lot and given me good advice, he is an asset for Specsavers."
• "Thank you to the really attentive staff who triple checked my eyes and were patient and really helpful."
• "Excellent customer service at Specsavers Harrow! The staff are always so friendly."
• "The staff here are very helpful and the opticians are very clear and concise with their diagnosis."
• "Really appreciate the enthusiasm, care and efficiency of the staff."
• "Great store with amazing customer service from all staff and very thorough and professional opticians."

Cons:

• "Once the money has left your wallet they will wipe their hands of all responsibility towards you as a client."
• "All I can say is that they are rude, lack customer service and know how to scam people!"
• "The sales women and shop manager treated me very badly."
• "Very Rude and unprofessional staff, especially the tall guy with beard (possibly manager)."
• "The staff all seem to be happy just talking amongst themselves and ignoring customers."
• "Avoid this place, its the worst and there are plenty of opticians out there but Harrow Specsavers seem to think they are the only opticians and can treat people how they like."
• "I found the staff very rude."

Appointment and Waiting Time

Pros:

• "1st appointment was perfect: quick and efficient."
• "I had an appointment at a specsavers Harrow on the 15.09.2020. From walking into the store I was very well looked after."
• "Opticians are thorough. Easy to book appointments online."
• "Had my eyes checked by Darshan today every time I have been in here staff are so helpful."
• "I book my appointment online. And I made 1 glasses. The staff said 7 or 10 working days I can pick up my new glasses. Only 4 days later I got a txt my glasses redy to pick up."
• "Appt booked at short notice for the next day, so very happy with availability."
• "Went today to consult about the eye test and prescription I got from another place, have been given fantastic customer service without even buying anything from the store."

Cons:

• "Not a good experience. Went to pick up glasses and were made to sit 20 minutes without our names."
• "Been waiting for an whole hour - no one called me."
• "I left fuming as expected. The next day a lady called and told me my March and June packs were actually in store but she couldn’t find them at the time."
• "Don't bother going here. After the pre-test checks I was sent upstairs to wait and told I'd be seen shortly. 20 minutes later, I was still waiting."
• "I have waited for 40min in waiting area to be actually asked what I am waiting for."
• "Visited here and I had to wait an hour."
• "This place is a disaster! The customer service is appalling, the waiting times for booked appointments are well over 30 minutes."

Product Quality and Pricing

Pros:

• "Fitted, tested, and programmed hearing aids in an impressively short time."
• "I am very pleased with my new glasses."
• "Specs members was very helpful and nice. More than you can expect."
• "The frame selection is good and modern."
• "Had appointment same day and got two designer glasses which I love."
• "I left wearing the new units within 40 minutes."
• "The tests didn't take long at all as we were seen very quickly."

Cons:

• "I was given the same frame twice even though I spent time picking two frames."
• "They charged her an additional £95 for the lenses as they had antiglare coating and were the thinnest however with her prescription she should've only been charged £45-65."
• "I have paid £365 for a pair of bifocal glasses and they were not made correctly twice."
• "Very expensive shop comparative other optical shop in the market...the staff behaviour suddenly change when you say 'NO' to buy."
• "I purchased a 'designer' pair of glasses from them and it was of terrible build quality, the right lens was wobbly."
• "After getting glasses here, my dad had severe headaches... The staffs' way of rectifying the situation was to charge him £400 for 2 new glasses with his same old frames."
• "Awful service and aftercare. Eye test was done on 11th July. Glasses for kids, there isn't much choice."