Kings Hill Opticians & Hearing Care Reviews Summary

Customer Service

Pros:

• "Excellent and fast customer service and I would definitely recommend Kings Hill Opticians to anyone."
• "The service from all staff just way above larger organisations the attentiveness at each stage …awesome"
• "Best customer service I have ever received!"
• "The service has always been excellent from start to finish; nothing is too much trouble."
• "The customer service i received was exceptional from my first visit right through to picking up my new glasses."
• "An absolutely 1st class service from this Optician."
• "I would thourougly recommend anyone to come here, their knowledge is amazing and the customer service is 1st class."

Cons:

• "I must admit why it can take quite a long time to get an appointment."

Product Quality

Pros:

• "They were so nice I needed glasses that were copper mesh inside the lenses they were the best purchase I have ever bought because I had dizziness and they really helped me and I can now go back to work too."
• "Copper mesh lenses prescribed by Mr Shoker, who spent well over an hour assessing what was best for me have cured my migraines."
• "They have an excellent range of frames and help you choose the right ones for you, no matter how long it takes!"
• "The sunglasses are nothing like ones I've had before - seeing is believing!!"
• "I love my new Lindberg glasses as they are just so light and comfortable."
• "Purchased a pair of Maui Jim polarised sunglasses and Ray Bans from Kings Hill Opticians."
• "A new product from KH Optians, great quality but not Oakley money!"

Cons:

• "I bought 2 pairs of prescription glasses in January and when I collected them my vision was not great wearing them."
• "I persevered for 2 months thinking I needed to get used to them but bad headaches and being sick made me stop wearing the glasses."

Professional Expertise

Pros:

• "They are so thorough and professional and within 2 days she had her new sets of glasses."
• "Their aftercare advice is amazing, you are not pressured or rushed at all, there is no hard sell and the prices are very competitive."
• "Both the clinical and dispensing staff at Kings Hill Opticians are skilled at evaluating the needs and preferences of someone with dementia."
• "Mr Shoker was exceptional and diagnosed a condition that I didn't know I had."
• "Fantastic! So impressed with knowledge and helpfulness of all the staff."
• "The team is nothing short of exceptional, they are friendly and very professional."
• "Professional, caring and never let you down."

Cons:

• "Having never dealt with any sight problems before I unfortunately took him to an optician that I feel really let him down."