Specsavers Opticians and Audiologists - Watford Reviews Summary

Customer Service

Pros:

• "By far the best experience I have had at any optitions."
• "Mehdi fixed my glasses and replaced my frames for free when others said I had to pay £40."
• "Outstanding customer service for which I am so grateful."
• "The optician Jay and the lady that helped my son pick his glasses Aliyah were incredibly helpful."
• "Excellent customer service."
• "The optometrist was friendly and provided good advice on my options regarding reading glasses."
• "Helpful, attentive, patient and polite with glasses that are great value for money."

Cons:

• "Ordered my glasses told would be in in 4-5 days... Nothing heard after 2 weeks."
• "I went in two weeks ago to have the arm of my daughter's glasses fixed; it took one of the employees 15 minutes and still no success."
• "Would have left no stars but this isn’t an option."
• "Got kicked out for not wearing a mask... The guy at the door did not even give me a chance to explain my exemption!!"
• "Shocking service past to pillar to post."
• "I was not informed about the offers and when I came to collect the glasses the lady didn’t even let me to try on my new glasses."
• "I will advise everyone to stay away from this branch as they have wasted 2 of my sunday just to have an eye test."

Product Quality

Pros:

• "However there is a wide selection and staff are happy to give help/opinions when asked."
• "I've been using Specsavers for over 20 years now... I can only praise the prices, quality and great staff."
• "Large variety of frames and Children under 16 years go free."
• "Definitely needed new reading glasses, my new glasses are just perfect."
• "Great service when I wanted to get sunglasses made to my existing varifocal prescription."
• "An absolutely wonderful overall service, particularly exemplary customer service experience from Bass."
• "Great value glasses."

Cons:

• "I bought a pair of childrens glasses here but they didn't last a week and they were in need of repairs."
• "The first pair of glasses were made wrong."
• "Glasses were no good, changes had been made to axis of my lenses which I could not tolerate."
• "Felt like my eye test was rushed and wasn't done properly 'i know they were busy but it felt like i was on a conviabelt'."
• "I hate to say it, but I got a couple of pairs of their top of the range varifocals, and they were dreadful."
• "One set of my glasses came back with a wrong prescription."
• "The Prescriptions were wrong, the staff who serve the customers have no knowledge to provide the details of the prescriptions, they give wrong information."

Store Experience

Pros:

• "Central location, parking available in nearby multi-storey car parks."
• "Welcoming store."
• "My family and I have been customers at Specsavers in Watford for many years and it's our experiences like today, that keep us coming back."
• "They were very thorough when I went for my appointment."
• "The service was excellent, and even though it was busy, I didn't feel rushed to make choices on what frames to go for."
• "Everyone was friendly and helpful."
• "The shop was extremely busy on Saturday afternoon but the staff could not have been more friendly or professional."