Perfect Aquatics Ltd Reviews Summary

Customer Service

Pros:

• "Extremely helping staff."
• "Certainly the place to go for honest advice. Staff are extremely knowledgeable and take time to talk to you."
• "The staff couldn't have been more helpful, especially explaining things to a complete beginner with 2 overexcited young kids in tow."
• "The person that I spoke to about filters for a pond was extremely helpful and knowledgeable."
• "Really helpful staff member in the reptile area, spent ages talking us through what was needed for the particular pet we was looking at."
• "Staff are always friendly and helpful. Plenty of stock on the shelves for ponds and aquariums."
• "Very knowledgeable staff and excellent store."

Cons:

• "then we thought we would go to the cafe to get a milkshake but they had no ice cream."
• "Would not do a test on my water as they said they are too busy to do them on a Sunday."
• "Dis nto have some of the basics I needed and the staff not available to assist."
• "Staff just stand around talking to each other and getting in the way."
• "Overheard a member of staff giving terrible advice to someone who did not have much fish knowledge."
• "Possibly the rudest staff members I have ever met."
• "Rudely greeted by another man by the small fish section who out the blue approached me and started to aggressively tell me that because I had 3 children with me I could be escorted off the premises by the police."

Product Selection and Pricing

Pros:

• "nice selection of animals and products. i do enjoy coming here but what lets this place down is there prices."
• "Some quality branded stuff at competitive prices."
• "Prices were very reasonable and had a great selection of everything needed."
• "Great place for all your fishing needs (and also small animals)."
• "Owned and operated by hobbyists with genuine passion for what they do."
• "A very well stocked Aquarium, with living Coral, Tropical Fish, Koi, Shubunkins and other large pond fish."
• "Great prices and friendly staff."

Cons:

• "everything else is quite overpriced."
• "Feel free to buy from 'The Japanese Koi Company' if you want to pay around 20% more than you would at 'Pets At Home' for an identical item."
• "The fish prices seem to have gone up compared to local competition."
• "just drove from milton keynes 40mins drive to find over priced tropical fish."
• "9/10 things there are more expensive then they are anywhere else."
• "Be prepared to pay fairly high prices."
• "Poor service. Price and product does not reflect what's on your website."

Store Experience

Pros:

• "was very impressed with the whole store looked around for ages."
• "We're really looking forward to putting fish in the tank once it's cycled."
• "Plenty of parking spaces."
• "They seem to be under new management and had everything I could want."
• "Nice place, pleasant staff. Will go again."
• "Immaculate aquatic shop. Livestock are well cared for in well kept aquariums. Lots of space down the aisles which means its good for pram/wheelchair access."
• "A lovely place to shop and work!! :D"

Cons:

• "was very impressed with the whole store looked around for ages, until I saw whom I assume was the manager shouting and swearing at a young red haired girl."
• "On our arrival we were greeted by the extremely unpleasant smell of rubbish being burnt, which continued inside the store."
• "What lets the place down (and removal of a star) is housekeeping. The disabled toilet is awful - needs a deep clean."
• "The biggest disappointment in this shop though is all the dead fish, there was at least 1 in ever 4 tanks."
• "The tanks are filthy, there were leaks coming in from the ceilings and selection wasn't great in terms of medium to large tropical fish."
• "Fish tanks look dirty, empty, the tanks that are stocked do not look appealing at all."
• "The massive pond is green and can't see anything, half of the tanks and cages are empty and the ones that do have things in either look miserable or almost dead."

Animal Welfare

Pros:

• "All the animals are kept in good conditions, complying with all five of the Five Animal Needs of the 2006 Animal Rights Act."
• "The fish are well cared for, a good variety of species available."
• "staff there are very knowledgeable about the animals at the shop and they are trained well in knowing the latest welfare of the fish and animals."
• "The animals look really well kept, everything is clean and the staff definitely know their stuff."
• "A truly wonderful place to visit for just about anything aquarium oriented."
• "The fish tanks all look very healthy with more fish choice than I've seen anywhere outside of Maidenhead aquatics for a long time."
• "Masses of aquatic equipment and fish. Plus loads of exotic and household pets."

Cons:

• "poor husbandry with Tarantulas, silly girl was literally drowning them with water."
• "Shocked to see a Macaw stuck in a small cage under another cage in the corner of the room looking deeply unhappy."
• "So many birds kept together in tiny cramped cages."
• "I have never ever seen fish look so unhappy, many fish were dead in tanks."
• "Just avoid this company if you want to buy a pet, my rabbit was only with us for 4 months until she died two days ago."
• "Avoid this establishment if you care about your fish. One purchase 10 days ago and now all my fish stock is dead."
• "The tanks looked sorry for themselves, lots of dead and dying fish."

Renovations and Accessibility

Pros:

• "They are having a new roof done at the moment with solar panels and building a cafe so really looking forward to returning!"
• "The pond outside was undergoing some sort of refurbishment."
• "There is a fair bit of renovation going on at the moment, so some parts are not accessible."
• "I must admit, I was sceptical having read some of the reviews but went anyway! I was pleased to discover that they seem to be under new management."
• "Really a great place for all things fish keeping, inside or outside and with a brilliant selection of reptiles and small furry animals from rabbits to Guinea Pigs and degus plus a large range of birds!"
• "I have been to Perfect Aquatics a lot of times due to the friendly staff and high quality stock at good prices."
• "A great place to get your fish for either the fish tank or ponds."

Cons:

• "how dirty and many trip hazards about."
• "Not disabled friendly! For starters they carpark is full of gravel and pebbles."
• "Because of rainy day way too many outside reservoirs were closed so not much to see."
• "I know they're having renovations done, but having operational toilets is essential for any major fish shop."
• "Ok. Its looking rite shabby as you enter. Not many bird choice at all! Very tight in bird area."
• "In short this place and its staff can be the way it is because there is no where else for miles that does what they do."
• "very surprised there was not a lot to buy or look at."