St Michael's Manor Hotel Reviews Summary

Customer Service

Pros:

• "The Staff were professional, so attentive, and looked after us very well."
• "Charming and helpful staff."
• "The staff are friendly and the night waitress was very kind, helpful and accommodating."
• "The staff were organised, friendly and we didn’t worry about a thing on the day."
• "Delicious meal served by polite and attentive staff."
• "The staff were always helpful and kind and I felt they were genuinely interested in our big day too!"
• "The staff were polite, helpful and went above and beyond to make our stay more perfect."

Cons:

• "They were so rude from the offset and even worse once we had complained."
• "Unclear service, pretentious manager made for a bitter birthday experience."
• "The staff were rude, disorganised and failed to deliver basic customer service."
• "We where met with a very rude and insulting Manger 'Richard'."
• "Service in restaurant was awful so bad decided not to stay for 2nd breakfast."
• "The service was diabolical."
• "Our friends surprise 70th birthday was ruined by bad service and tiny portion sizes."

Accommodation

Pros:

• "Massive room with big four-poster bed, and huge bathroom with walk-in shower, bath and 2 sinks."
• "Rooms were named after plants (rather than numbers) were modern and clean with a comfortable bed and good shower."
• "Had a one night stay at the Ash room, nice and warm."
• "The rooms are spacious and comfortable."
• "All the rooms are named rather than numbered."
• "Lovely hotel. Spotlessly clean throughout."
• "Beautiful hotel, one of our favourite places."

Cons:

• "Useless air conditioning that meant the room was still stuffy after a really hot day and we slept badly."
• "Tiny TV for the size of the room."
• "The room did not resemble the room on the website. The furnishings were cheap and the sofa and chairs were stained."
• "Interior of the hotel and room tired, tacky, dated and utterly tasteless."
• "The room was in a terrible state; I have included photos to demonstrate the filth."
• "Inside, the window ledges had dead flies and spiders webs on and were just not clean."
• "Guests paying for premium rooms do not expect to have to squeeze past stacked dining chairs to get to the room."

Food Quality

Pros:

• "The food was delicious, well presented for our wedding breakfast."
• "The food was super fresh and staff helpful."
• "The food was absolutely excellent. Beef cooked to perfection, and the Sea Bass was just superb."
• "The breakfast and food was very good."
• "The food was delicious and well cooked."
• "The food was outstanding and the hotel staff were very helpful from the early planning stage to the end of the evening itself."
• "The quality of the food was fantastic, especially the scones."

Cons:

• "Sandwiches were horrid and what looked mould on one sandwich."
• "The tea was very disappointing and expensive for what I paid for."
• "The afternoon tea was ok but the sandwich selection was unusual."
• "Food quality was generally OK but not the standard expected for the price they're charging."
• "Soggy boiled pale potatoes advertised as roast potatoes."
• "The main course duck was inedible, undercooked and chewy and, even when I sent it back it was no better."
• "Breakfast was poor, cheap bacon covered in white fat, undercooked sausages."

Facilities & Decor

Pros:

• "The inside of the venue is just as gorgeous as the outside, with the grand mirrors and contemporary decor."
• "Beautiful venue."
• "It is in a refurbished manor house with beautiful gardens and a lake."
• "The garden down to the lake is large and wonderful."
• "The grounds are stunning and could not be in a better location!"
• "Absolutely mesmerising atmosphere and design, very much like the architecture observed during the early 17th century (Queen Anne country house)."
• "The hotel is very boutique and excellently finished."

Cons:

• "The hotel itself was beautiful but some places need a bit of loving care."
• "This place used to be beautiful! It is not worth a visit and I won't be coming back."
• "Shocking communication. I was extremely keen to look at having St Michael's Manor as my wedding venue... no response."
• "Overall the venue felt really unsanitised and not fit to be open in these times."
• "The hotel paintwork is tired at best, maybe exhausted."
• "Overall, the hotel is tired, has inadequate facilities."
• "Not very clean lots of dust in bedroom."