Sopwell House Reviews Summary

Facilities & Spa

Pros:

• "The Club Spa was immaculate and does not compare to anything I have seen before, such a lovely place."
• "The Cottonmill spa has plenty of loungers and also some comfortable upright seating."
• "The new spa is fantastic, with a great choice of facilities."
• "The spa itself is really clean with regular checks made by staff."
• "The spa is amazing and it's a perfect place to relax and put your feet up."
• "The Spa is gorgeous."
• "The spa facilities were wonderful."

Cons:

• "The pool and one steam room and sauna we had access to were dated and heavily limescaled."
• "Dirty windows, walls and basically everything in the main pool area - streaks and limescale everywhere, not to mention other filthy things."
• "The shower is similar to a dripping tap confirmed by everyone."
• "The spa was so busy and so it was no longer relaxing."
• "Booked this spa as it looked amazing on the website only to find out on arrival that you have to pay an extra £100 PER PERSON to use the nice part of the spa."
• "Not impressed with the actual spa. The pool was beautiful but the spa area was over crowded so not possible to relax there."
• "I found the spa to be very basic unless you pay a large sum of change to go to the upgraded spa."

Service & Staff

Pros:

• "The staff have always been friendly and attentive."
• "The service in the brasserie was excellent. Our waiter at lunch and dinner, Charles, was lovely. Nothing was too much trouble."
• "Service was great."
• "The staff at The Brasserie is lovely, they are super helpful."
• "Service was very impressive with minimal wait times and extremely kind wait staff."
• "Staff throughout were excellent, very friendly, extremely helpful, polite, professional and approachable."
• "The staff were all very friendly and couldn't do enough for us."

Cons:

• "That was just a small taste of poor overall service for a high end priced place."
• "Some of the staff was really accommodating during our stay whereas restaurant staff and room service staff we found quite rude and unhelpful."
• "Staff just wanted to lock us out the room we had booked, the bar closed early and we were told to sit in reception."
• "I’ve Always been met with a snob face at reception."
• "Service in the brasserie was slow, especially when waiting for a drink to come to the table."
• "Unfortunately do not treat people who are different colour or race with the same respect as others."
• "The staff need a little training i found."

Rooms & Accommodation

Pros:

• "The rooms are big and spotless."
• "Luxury country house hotel just 1-hour driving from London. Room is spacious with luxury decor."
• "Room was very pleasant and comfortable, and was of a good size."
• "Room was very clean and well equipped."
• "The mews suite was perfect, very clean and spacious."
• "Bedrooms are nice and very clean, we loved the tub 🛁."
• "The room was gorgeous and, like the rest of the hotel, super clean and well designed."

Cons:

• "The rooms are very basic and outdated with no hairdryer."
• "500£ a night and doesn’t have smart tv."
• "The rooms were okay but mine didn't have a fridge and my friends' safe didn't work."
• "The supposed ‘executive’ room was nothing special, just basic tea & coffee, no fridge or Nespresso or any nice touches."
• "Rooms are old."
• "Sky TV only – no Netflix or Amazon streaming, no minibar snacks, and patchy minibar restocking."
• "The rooms were fabulous and the bed was really comfortable."

Food & Dining

Pros:

• "The bars and restaurants are fantastic with a great variety of cuisine and atmosphere too."
• "I had white bait starter (amazing) lamp chops (even better)."
• "Lunch/Afternoon tea was beautiful and the service was excellent."
• "The food is amazing, and the facilities are incredible."
• "It offered great value for money and we took quite a lot home as we couldn’t finish it all."
• "The meal, wine and service were all excellent."
• "The food was tasty."

Cons:

• "The only thing that let's it down for me personally is the food in the restaurant (brasserie)."
• "The 28 DAYS AGED ANGUS RIB EYE (£38) was one of the worst pieces of meat that I have ever eaten, all three of us left most of the Steak as it was full of gristle."
• "The restaurant is a little on the expensive side."
• "The vegan scone was so crumbly and sweet so odd to try a scone and get an oily coconut biscuit thing."
• "Unfortunately everything was more or less inedible, so we paid for a few extremely overpriced bland white bread sandwiches."
• "Its very average. We didn't feel that the food really matched the rest of the venue and the kitchen needs to up their game."
• "Food in the restaurant is just terrible."