Dockside Shopping Centre Reviews Summary

Shopping Experience

Pros:

• "Dockside is a great little center, having some shops you don't get in a high street."
• "Great selection of shops with brilliant low prices."
• "The selection of shops inside the mall is varied and not bad at all."
• "This place was starting to look sad with several shops closing when I last visited 18 months ago. Now there is a real buzz about the place."
• "A large selection of eateries and a good variety of shops."
• "A lot of good outlet and cheaper shops all in a good quality atmosphere."
• "You will find Dockside Outlet Centre very clean with a variety of shops."

Cons:

• "There's not a great deal there to be honest."
• "for an outlet centre not cheap, most shops normal shop prices."
• "Choice of shops is okay but not for food shopping but worth a visit nonetheless."
• "This is a place that to me has never achieved its full potential."
• "This shopping centre needs more variety of shops."
• "Dockside outlet centre appears to be struggling to attract retailers, with a number of empty units."
• "The outlet does not have a huge variety of shops."

Food and Restaurants

Pros:

• "Apart from the Burger King that was the best one ever for food and service."
• "Plenty of different food outlets.... mainly outside."
• "Plenty of cafes and restaurants such as Costa, Starbucks, Nandos, Subway, Pizzahut and Burger King."
• "This place has come a long way with many eateries, gym and shopping complex."
• "A large selection of eateries and a good variety of shops."
• "The food area looked ok though with a varied array of eateries but we didn't have time to eat."
• "Huge choice of restaurants."

Cons:

• "Not a welcoming place and I wouldn't visit again except for a burger."
• "Hardly any lighting to speak of and about half the shops closed."
• "Was worth a visit when it had free parking to shop, now its not worth it."
• "It lacks variety in places to have a meal."
• "There are some places to eat but to be honest there are better choices outside."
• "Nothing interesting or special. There is a very limited range of shops, with most being closed all the time."
• "The 'food court' consists of a burger king and a coffee shop."

Parking and Accessibility

Pros:

• "Free parking."
• "One way system is clearly mark."
• "Parking was free so didn't have to keep an eye on the time."
• "There is plenty of parking."
• "There is a large free car park with quite a few disabled and mum and baby designated parking spaces."
• "Good parking facilities."
• "Plenty of parking outside, and a short walk to bus stops."

Cons:

• "for an outlet centre not cheap, most shops normal shop prices, also most shops are not disabled friendly."
• "The parking is confusing and misleading....we genuinely though were parked properly as being Sunday was free.....only to receive a parking fine later on!"
• "Recent car parking charges mean you get 90mins free then are charged."
• "The parking here can be difficult and at busy times you can be sent to the multi-storey car park."
• "I have only parked for less than 30 mins to purchase one item, but received a £100 parking charge notice."
• "Parking is difficult at times due to first 5 floors of multistory car park are owned by mhs and always empty."
• "Sadly the parking is now inadequate and weekends being the premium time to visit and results in playing hunt the parking space."

Cleanliness and Maintenance

Pros:

• "It's... ok? Nice and clean but semi-abandoned by the big names."
• "Clean & tidy with a fabulous atmosphere."
• "This was a good experience. Very clean."
• "Very clean place with lovely Australian style eating venue."
• "The shopping centre is well-maintained and clean, with a modern design that creates an inviting atmosphere for shoppers."
• "You will find Dockside Outlet Centre very clean with a variety of shops."
• "The Range is a good place to visit and sells most things."

Cons:

• "The public toilets smelt rotten could do with a deep clean."
• "The ladies toilets were absolutely disgusting. The smell was appalling."
• "Toilets are not very well maintained, rather smelly, no soap, toilet paper always in slim supply."
• "The general cleanliness of this place can be a bit off putting."
• "The toilets are very tired and the disabled toilet is difficult to get in and out of if you are on your own."
• "Ladies toilets are filthy and disgusting. Environmental health should inspect."
• "Didn't find the facilities to be maintained well."

Customer Service

Pros:

• "Lazy Jacks store - fabulously friendly staff."
• "The staff are polite and the service is good!"
• "Staff were very friendly and helpful."
• "I also love the range of food outlets to choose from."

Cons:

• "However the shops are empty the staff are so bored they’re surprised when you walk they’ve lost the will to give that customer experience."
• "My only concern is lack of any staff on the 1st floor if you want assistance."
• "Both the lift and down escalator out of action. Not one single sign directing people where to go to get downstairs."
• "Sadly the parking is now inadequate and weekends being the premium time to visit and results in playing hunt the parking space."
• "Place like a ghost town.....only a few shops open.....no life there. Is cold and bare."
• "Awful place... I'll never use this place again also I am telling all friends and family the same."
• "The only thing that lets it down is the state of the toilets and the heavy doors to get to them, very difficult trying to hold them open and wheel through."