Address: Spring Vale Business Park, Wolverhampton, WV14 0QL, United Kingdom
Phone: +441902407300
Rating: 4.0
based on 175 reviews.
Staff and Customer Service
Pros:
"5 stars for an employee who heard our frustration and directed us to another b@q who may have some."
"After I found what I wanted and was looking for something else I had a very useful chat with another member of staff who was exceptionally helpful and gave me good advice :)."
"Absolutely lovely staff especially Nigel helped me sort everything out price! How much materials to use! Then another lad helped me to get it all in the car!"
"Andy gave exceptional support and advice as I was in pursuit of tools and accessories to perform the task ahead."
"Staff were friendly and will to help us fine item needed we were also greet on arrival at the door."
"Allison, with a smile proceeded to assist us with a very friendly demeanor, great product knowledge and nothing was too much for her."
"A shop assistant helped me today with my problem with my citrus trees. He was very helpful."
Cons:
"Felt very unsafe walking around the store."
"Toilets are shut due covid 19 asked go to public toilets which are locked at 7 pm hardly any good straight timbers in but you pay same price for bent timber do not know when new stock is coming in."
"Disappointing. Many people not wearing masks."
"Absolutely appalling customer service today."
"Awful place. Not very well stocked at the time of my visit and staff attitude very poor."
"Almost like customers are a pain, today was the worst visit I have ever experienced at any B&Q store, unhelpful, uninterested staff."
"The staff we spoke to were miserable and not very helpful at all."
Product Availability and Stock
Pros:
"All the aisles are well signposted and full of stock from bottom to top."
"This place is obviously great for all your DIY needs."
"This is a great b&q store, it's big so has a great range of products from outdoor to building materials."
"Everything you need under one roof."
"If it's paint you're after there's plenty even a section that produces paint mixed to match colour charts that are on display and not much of a wait if any."
"Sunday shopping @ B&Q had some bargains, purchase a diy saw, plus a fabulous, new tree and plants, for the garden, staff were very help full."
"Something for every DIYer or Gardener. From flowers to turf, planed wood to concrete."
Cons:
"Amazingly their stock was not as comprehensive as adverts always make out."
"The stock is obviously not updated regularly as the item it said was in stock wasn't."
"EVERYTHING priced wrong and get a shock at the till at the end also loads of things in the wrong place."
"Peel and stick planks limited stock no white Needed 3 more packs to complete project Very disappointed staff say problems with supplier not good enough have had to start again with different color so 40 pounds down the pan."
"This B&Q is run down and quite small - so not as large a range as other B&Q."
"Online it said an item we wanted was in stock...in fact there were 7 in stock....when we turned up to buy one, they didn't have any."
"It is the worst 'merchant' I know of. It is of very little use to the trade as almost every visit made there are items out of stock."
Facilities and Services
Pros:
"The carpark is big and there are always spaces, you can even buy an ice cream in the carpark."
"Disabled parking was at the front entrance / exit which was a nice surprise."
"With covid situation they have put measures in place to keep you safe."
"Visited the Bilston store mid afternoon Wednesday 7th October. Unusually quiet but no complaints here, felt more at ease and was able to conform to the traffic flow as directed."
"The two security staff had excellent customer service skills and went out their way to ensure we are happy."
"Needed a tarpaulin to keep my shed watertight, I used the click and collect service which I can say was very efficient and fast."
"Great customer service as a woman without the foggiest idea what products I’d need to complete a crafting project."
Cons:
"Employees have an inappropriate way of behaving, such a large store should not have toilets for customers!"
"If you anticipate needing toilet facilities then plan carefully as they have closed them at this B and Q which is great inconvenience (!) and does cause problems for many folks."
"The click and collect service is bad. It should be renamed 'click and hope for the best'."
"Went to collect a paid for item on getting there was told it had been 5 days they no longer had it and had returned the money."
"Online website is not very well presented for many items so you have to go to the store to check sizes and suitability for your needs, it seems B&Q lacks the technical staff to give correct information."
"The way they have sorted the social distancing isn't clear, quite muddled."
"An absolute shambles, couldn't wait to get out. The arrows on the floor were all pointing the same way."
Pricing and Value
Pros:
"Prices are reasonable, choice is varied and staff are helpful."
"Very good place to buy all your building materials and most of things that you need to Renewal your home or business also cheap prices."
"Great shop, always able to find what I need at a reasonable price."
Cons:
"Products are ridiculously overpriced compared to Internet prices."
"very poor management putting offers on to gain interest then offering the alternative ..scam artist."
"not very happy at all, I ride a mobility scooter and twice now I've checked online to make sure that what I need is in stock, yet when I've got there I find they're not in stock at all."
"Once again arrogant staff members refused to price match saying they don't price match online items or items that have already been reduced in the sale."
"One of the worst stores I have shopped in for customer service anything I have tried to return under warranty they haven't been interested."
"Appalling sales staff. I've been in the store 65 mins waiting for assistance."
"Changed review due to how rude a staff member was to me on the till."