B&Q Wolverhampton Reviews Summary

Category: Home improvement store

Address: Spring Vale Business Park, Wolverhampton, WV14 0QL, United Kingdom

Phone: +441902407300

Rating: 4.0
based on 175 reviews.

Staff and Customer Service

Pros:

  • "5 stars for an employee who heard our frustration and directed us to another b@q who may have some."
  • "After I found what I wanted and was looking for something else I had a very useful chat with another member of staff who was exceptionally helpful and gave me good advice :)."
  • "Absolutely lovely staff especially Nigel helped me sort everything out price! How much materials to use! Then another lad helped me to get it all in the car!"
  • "Andy gave exceptional support and advice as I was in pursuit of tools and accessories to perform the task ahead."
  • "Staff were friendly and will to help us fine item needed we were also greet on arrival at the door."
  • "Allison, with a smile proceeded to assist us with a very friendly demeanor, great product knowledge and nothing was too much for her."
  • "A shop assistant helped me today with my problem with my citrus trees. He was very helpful."

Cons:

  • "Felt very unsafe walking around the store."
  • "Toilets are shut due covid 19 asked go to public toilets which are locked at 7 pm hardly any good straight timbers in but you pay same price for bent timber do not know when new stock is coming in."
  • "Disappointing. Many people not wearing masks."
  • "Absolutely appalling customer service today."
  • "Awful place. Not very well stocked at the time of my visit and staff attitude very poor."
  • "Almost like customers are a pain, today was the worst visit I have ever experienced at any B&Q store, unhelpful, uninterested staff."
  • "The staff we spoke to were miserable and not very helpful at all."

Product Availability and Stock

Pros:

  • "All the aisles are well signposted and full of stock from bottom to top."
  • "This place is obviously great for all your DIY needs."
  • "This is a great b&q store, it's big so has a great range of products from outdoor to building materials."
  • "Everything you need under one roof."
  • "If it's paint you're after there's plenty even a section that produces paint mixed to match colour charts that are on display and not much of a wait if any."
  • "Sunday shopping @ B&Q had some bargains, purchase a diy saw, plus a fabulous, new tree and plants, for the garden, staff were very help full."
  • "Something for every DIYer or Gardener. From flowers to turf, planed wood to concrete."

Cons:

  • "Amazingly their stock was not as comprehensive as adverts always make out."
  • "The stock is obviously not updated regularly as the item it said was in stock wasn't."
  • "EVERYTHING priced wrong and get a shock at the till at the end also loads of things in the wrong place."
  • "Peel and stick planks limited stock no white Needed 3 more packs to complete project Very disappointed staff say problems with supplier not good enough have had to start again with different color so 40 pounds down the pan."
  • "This B&Q is run down and quite small - so not as large a range as other B&Q."
  • "Online it said an item we wanted was in stock...in fact there were 7 in stock....when we turned up to buy one, they didn't have any."
  • "It is the worst 'merchant' I know of. It is of very little use to the trade as almost every visit made there are items out of stock."

Facilities and Services

Pros:

  • "The carpark is big and there are always spaces, you can even buy an ice cream in the carpark."
  • "Disabled parking was at the front entrance / exit which was a nice surprise."
  • "With covid situation they have put measures in place to keep you safe."
  • "Visited the Bilston store mid afternoon Wednesday 7th October. Unusually quiet but no complaints here, felt more at ease and was able to conform to the traffic flow as directed."
  • "The two security staff had excellent customer service skills and went out their way to ensure we are happy."
  • "Needed a tarpaulin to keep my shed watertight, I used the click and collect service which I can say was very efficient and fast."
  • "Great customer service as a woman without the foggiest idea what products I’d need to complete a crafting project."

Cons:

  • "Employees have an inappropriate way of behaving, such a large store should not have toilets for customers!"
  • "If you anticipate needing toilet facilities then plan carefully as they have closed them at this B and Q which is great inconvenience (!) and does cause problems for many folks."
  • "The click and collect service is bad. It should be renamed 'click and hope for the best'."
  • "Went to collect a paid for item on getting there was told it had been 5 days they no longer had it and had returned the money."
  • "Online website is not very well presented for many items so you have to go to the store to check sizes and suitability for your needs, it seems B&Q lacks the technical staff to give correct information."
  • "The way they have sorted the social distancing isn't clear, quite muddled."
  • "An absolute shambles, couldn't wait to get out. The arrows on the floor were all pointing the same way."

Pricing and Value

Pros:

  • "Prices are reasonable, choice is varied and staff are helpful."
  • "Very good place to buy all your building materials and most of things that you need to Renewal your home or business also cheap prices."
  • "Great shop, always able to find what I need at a reasonable price."

Cons:

  • "Products are ridiculously overpriced compared to Internet prices."
  • "very poor management putting offers on to gain interest then offering the alternative ..scam artist."
  • "not very happy at all, I ride a mobility scooter and twice now I've checked online to make sure that what I need is in stock, yet when I've got there I find they're not in stock at all."
  • "Once again arrogant staff members refused to price match saying they don't price match online items or items that have already been reduced in the sale."
  • "One of the worst stores I have shopped in for customer service anything I have tried to return under warranty they haven't been interested."
  • "Appalling sales staff. I've been in the store 65 mins waiting for assistance."
  • "Changed review due to how rude a staff member was to me on the till."

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