Sainsbury's Reviews Summary

Staff and Service

Pros:

• "The staff on site are really friendly and helpful and the store is clean and tidy with a huge range of products available."
• "Very friendly staff shelves are always well stocked where possible."
• "Staff are always ready to walk and show you something you are looking for."
• "Staff are very helpful and always point me in the right direction for things and to empty tills."
• "Good selection of products, very friendly and helpful staff."
• "The gentleman on the checkout at 7.45pm on New Year's day, was fantastic!"
• "Always a pleasure to visit my local Sainsburys. Today I needed the ingredients for Bombay Potato and Chicken tikka. It was all there, and easy to find."

Cons:

• "If You want NICE STAFF AVOID SAINSBURYS."
• "Not much stock here, one of the management team which is a woman working there is a avoid at all costs, she is very rude, have had family being accused of theft here from this woman, very snobby woman."
• "Great shop but twice recently staff have put a box of large eggs and a box of medium eggs through the till as 2 boxes of large eggs, thus charging me 25p more than they should."
• "Don't expect the customer services to be polite or helpful, they won't be."
• "The managers hear in particular some lady called jane. Is rude, stuck up. I've never seen someone speak to staff members the way she did. Ashamed she should be."
• "Always having to wait for someone to service you or authorise a payment or problem on the checkout for minutes at a time."
• "Slowest staff I have ever come across and when they saw I was not happy slowed down."

Store Layout and Stock

Pros:

• "This Sainsbury's Is still one of the best around. It has wide aisles and are very well stocked."
• "A very tidy store with a good range of products on offer."
• "Great shop for me to pop into on the way to or from work always seem to have what I am looking for tills are always well staffed and the aisles are clear of excessive stock a real pleasure to shop here."
• "This Sainsburys is huge. I find 95% of my groceries here."
• "Sainsbury's is always full of quality goods and the staff are always friendly and helpful. It's slightly higher priced than comparable supermarkets, but the quality is a tinge better."
• "Its a large well stocked store with an extensive range of groceries."
• "One of the best Sainsbury's I have been in. Well-stocked with lots of choice, wide easy-to-navigate aisles, helpful staff and plenty of parking. Very convenient location."

Cons:

• "Disabled toilets soap was empty, toilet roll empty, hand dryer doesn't work."
• "They seem to be having a lot of stock problems in the last year."
• "Desperately poorly stocked chilled gluten free fridges, equally poor choice too."
• "Difficulty locating items in this branch .items incorrectly priced, causes big hold ups in self checkouts & dated items with very short before best dates."
• "Store was a complete mess, empty shelves, produce on floor everywhere waiting to be put onto shelves."
• "Shelves always need filling up lots of missing products during the day."
• "Was looking for toilet rolls. None on the shelves."

Facilities and Services

Pros:

• "Large supermarket with other facilities such as a hairdresser, Argos, and Timpsons."
• "The café offers good food at low prices, it's a good large supermarket."
• "Very nice Argos inside Sainsburys in Cobham. I got 1st Class service, no waiting and got served very promptly and straight away only waited a couple of minutes fur my goods."
• "Great large store which has an argos, specsavers, timpsons, ee store, café and a hairdressers all on site."
• "If you want PARKING, there is a lot :) This is a huge supermarket, you can find everything."
• "Large store, plenty of parking, choice in store and tills."
• "Sushi point, Supercuts, Specsavers all onsite."

Cons:

• "SHOCKING AND MISLEADING MEAL DEAL OFFERS!!!"
• "Second time I've gone in and it's not accepted nectar payments and no one seems to have any idea what to do."
• "They’ve recently added yellow gates with a height restriction of 2.1m."
• "There was an excellent cafe. Now they have closed which is really bad news."
• "As mentioned, the height barrier restricts tall vehicles entering the car park. These customers now park in the neighbouring road causing parking problems and damage to the residents' property."
• "The cafe is strange, the most recent visit they had ran out of food for half the menu list, and the cafe order counter is always understaffed."
• "Filthy floors, ladies toilets and mother baby unit out of order so I had to use the disabled."