Address: 1B Kiln Ln, Epsom, KT17 1EQ, United Kingdom
Rating: 4.2
based on 185 reviews.
Customer Service
Pros:
"I received amazing service from Halfords Epsom this afternoon."
"We went to Halfords Epsom branch and I have to say Louis was such a knowledgeable member of staff with great customer service."
"Top class service. My wife went there to buy a new car battery and was happy with the price."
"Visited as needed new car battery and couldn't get any joy out of Allams... the young man at Halfords couldn't have been more helpful."
"Shirley at Epsom store is fantastic and went well beyond on Thursday to save our holiday after a car mishap!"
"Morgan was extremely helpful, professional, polite and friendly!"
"The staff at Halfords in Kiln Lane, Epsom have always been polite, helpful and knowledgeable."
Cons:
"Visited today (09/12/22) the lady on the tills was just so rude!"
"Shocking service all round. Never received the update text to say that my item was in!"
"Shocking service. After trying to find somebody on the shop floor on a quiet Saturday morning, I went to one of the 3 students on the tills to ask if they sold Alan screws."
"Shockingly almost non existant customer service. The staff ignore you and when you ask a question it is almost a pain for them to answer you."
"Stores like these make me wonder why bother trying to support the high street against Amazon, customer service non-existent."
"Very very poor customer service in store and on the phone!"
"Biggest waste of time unprofessional staff would not change my faulty product despite my warranty still having another 2 years manager very unprofessional and rude."
Product Quality and Assembly
Pros:
"Being able to visit a store where you can see what you're buying... well, that's fantastic."
"Got a hybrid Carrera bike for my 14 year old boy. The staff shared adequate information and options for us to make a good choice."
"Halfords own-brand products are often far cheaper than anything I can find online and, so far, have been great for my uses."
"Well done Halfords. It’s Easter Saturday, the warning light in my car showed that engine oil was very low... Excellent and speedy help from the guy at Halfords Epsom Kiln Lane."
"Honestly best bike shop near me with a clear sense of what you need very helpful customer service."
"Lovely big, clean and airy store with lots of light. Lots of staff, all helpful and a good level of stock."
"The experience from the staff was very heartening. Young people were polite, friendly, helpful and informative."
Cons:
"From website 'Our mechanics will build your new bike and safety check it to make sure it is ready to ride.' Issues. Front reflector and bell not tightened."
"Bought 2 bike from store, were not built on time and when finally put together were done so really poorly and made bikes dangerous."
"Took my sons bike in to be repaired, they had it for over 3 weeks... Eventually, got the bike back, £69 to pay for the repair. 4 weeks later bike breaks again."
"Brought my daughters first bike and was not very well built by the staff, brakes not working at all!"
"Bought a cool box, I could see the box was opened and sellotaped... Upon unpacking it at home, it was scratched both inside and out with grubby fingermarks."
"Poor communication, actual work not done on time, and bike was finally returned in an unrideable state afterwards."
"Bought a kids pedleton bike. The rear mudguard is really poorly designed."
Pricing and Value
Pros:
"Top class service. My wife went there to buy a new car battery and was happy with the price."
"Halfords own-brand products are often far cheaper than anything I can find online and, so far, have been great for my uses."
"Would highly recommend getting a cycle care plan bike is used regularly."
"Another visit to Halfords at Epsom today, and once again had the items that I required at good prices."
"The online click and collect service is great and very easy to navigate."
"Really helpful team. They worked together to figure out how to get me the best possible price using various discounts."
"Promptly and efficiently fitted for a very reasonable fee (MUCH cheaper than my local garage quoted!)."
Cons:
"Tried to purchase a bike back in July and after taking my money twice with the bike showing as being in stock, it transpired that actually it wasn't."
"Got a bike from here had it for 4 months and I am having to get new parts for it and I did not get told about the warranty."
"BUT... beware buying some things before doing your website research. I bought a bike helmet. The model I bought was £40 on their website. In store it was £50 on the shelf."
"The stock is still more expensive."
"Unreliable and totally time wasters."
"Be careful, I had a headlight changed a few months ago to get my self ready for my MOT. This morning my car failed its MOT due to incorrectly fitted headlight angle."
"Very happy with Halfords click and collect. They are expensive but had a confused.com voucher so that eased the pain."
Online and In-Store Experience
Pros:
"Being able to visit a store where you can see what you're buying... well, that's fantastic."
"As always you had what I needed and got it super quick by ordering it online and picking it up at the store."
"I was only there to buy screen wash but what a pleasant interaction with staff, greeted through the door, service with a smile and it made me very happy!"
"Aaron, the technician, was very helpful and persisted until he was able to resolve the fault."
"The young lady in your Kiln Lane banch (Epsom) was extremely helpful in explaining the jump-start device to me."
"Blimey, well done Epsom Halfords. I purchased online a re-furbished Nextbase dashcam, opted for the Halfords fitting service and the technicians did a brilliant job."
"Excellent service delivered by all staff."
Cons:
"Placed order online & a week later received email 'your order is ready to collect' When at the store to collect a staff member could not find my order."
"Ive received an email with a receipt for a vehicle tracking device a few weeks ago. The app says I've collected it but I haven't as I've been away."
"I ordered a boot tray online and was directed to click and collect this at the Epsom store... I then received some confusing emails to say my order had been cancelled."
"Ordered online for click and collect but received a call from Joanne to say items were in fact actually out of stock."
"This place is a waste of time. Ordered in an item they gave me someone else's item when I went in to collect and gave my item to someone else."
"Shocking from placing my order online to collection tonight!"