Halfords - Redhill Reviews Summary

Customer Service

Pros:

• "Patrick on your motoring desk in Redhill was to say the least helpful and very knowledgeable."
• "Tom went above and beyond even though it wasn't his area of expertise."
• "Marie was absolutely brilliant. I could not have asked for a more efficient and affable response as a customer."
• "Great customer service from John and Martin, despite being short staffed this morning."
• "I was absolutely delighted with the young man who helped me enormously to sort out the coolant I needed for my car this morning."
• "Massive thanks to Tim who helped me with my dash cam installation today."
• "Just wanted to say a massive Thank You to all of the staff at Halfords especially Liam and the bike shop staff, they always go above and beyond and are so happy all of the time."

Cons:

• "Paying them to change a battery in the car is a Big Mistake..."
• "Terrible customer service from the mechanics outside, incredibly rude to my grandmother and clearly dont enjoy their Jobs."
• "Not a very good experience. I bought a bike here barely 2 years ago, and when I recently came to get it fixed, they rudely told me it 'wasn't worth it and I should get a new one'."
• "Store was very helpful but the lack of staffing on a Saturday meant very long waits for assistance and advice followed by another long wait to be served to pay."
• "DO NOT USE THIS BRANCH! VERY BAD! VERY UNPROFESSIONAL! VERY INCONVENIENT."
• "Absolutely disappointing no service at parts desk ask for help and say they busy really then get more staff really shocking waited over 20min for assistance."
• "Poor service, bad attitude from staff members Maria was extremely rude and unhelpful when dealing with members of the public."

Online Experience

Pros:

• "Very easy to order the right headlight bulb for my car online."
• "I had a great experience at Halfords Redhill. A chap called Dan served me and asked all the right questions in order to make sure I ended up with the right products."
• "Ordered a bike cassette on-line and collected in store within an hour and a half."

Cons:

• "I ordered one item on their website it took 8 attempts to enter my card details which crashed yesterday."
• "Ordered a Set of Component Vibe speakers online to collect... Turns out they didn't actually have the ones which I ordered and paid for in stock."
• "Bought a dash cam for my sons birthday with fitting and everything else needed but when he arrived, it couldn’t be fitted….no hardwire kit or sd card which was on a deal to come free when we purchased."
• "Click and Collect rarely goes smoothly. If you ever get a text confirming that the order is ready the chances are that you will have been given the wrong product."
• "When collecting a click & collect order the staff member blatantly ignored me whilst doing something on his computer."
• "Surely the point of doing a click and collect order is to speed up your visit?"

Store Experience

Pros:

• "A pleasant experience in store. Staff members were readily available, polite and helpful in locating the products I wanted."
• "EAsy store to get to. Plenty of parking."
• "Easy to get to and generally easy to park."
• "Really good Halfords store, not the biggest so some items are order only, but very friendly and efficient staff who know their stuff."
• "STORE - Lots of parking outside, The store felt very safe in regards to COVID precautions i.e sanitiser and distancing with all the staff masked or behind plastic dividers."
• "Not too many people in the store and adequate social distancing measures in place."
• "Had what I needed well priced and wasn't full of other people."

Cons:

• "Not happy that the price advertised for a bicycle in the shop is not the real price."
• "Half the display of stereos were either not working or just empty cabinets."
• "Need to sort out their instructions, the email states to go to front checkouts at the store, so you queue up only to be told to go to the parts counter at the rear of the store and wait again!"
• "The cost of the bulb I purchased I found after purchasing and looking at comparative prices was in some cases nearly 80% more expensive."

Product & Service Quality

Pros:

• "Needed a hydraulic brake service on my bike. Halfords got this done for me under the silver service package."
• "Fantastic team at Redhill store, booked bike in yesterday for its first service. Ready within 1hr."
• "The bike repair/servicing department went above and beyond for me."
• "Went in with a bike I bought online that had a hydraulic leak in the rear brake. The lady in the bike section had it fixed in less than 10 mins."
• "First class service, had my new pioneer apple CarPlay system fitted and set up, the guy fitting it was very knowledgable about his department and fitted it in less than an hour no problems yet, top job."
• "The repairs service at this branch is fantastic."
• "The bike mechanic sorted it out, recalibrated the gears and got me going again, all for a reasonable price…on a Sunday and on the spot!"

Cons:

• "I brought my car again for a brake check and a steering wheel oil leak check and they said they cannot fix it."
• "For the price of the repair and contacting customer service you can buy a new bike."
• "The individual who had the most experience had gone for the day."
• "The fitting service was good only 10-15minute wait but I was given the wrong price as they quoted the wrong part for my car so ended up costing over double."
• "I went in for a simple rear light bulb replacement and the blonde haired assistant took my whole rear unit out and tried to fuse the wiring together with metallic paint."
• "After the check I went straight to Halfords Autocentre for my MOT and it failed on a tyre that was not reported in the check."