Waitrose & Partners West Ealing Reviews Summary

Customer Service

Pros:

• "Pretty well staffed all helpful."
• "If you have a Waitrose card you can get a free coffee with any purchase."
• "The john lewis click and collect service is a bonus too and very quick and efficient."
• "Nice staff, very friendly."
• "The checkout manager Zak was so kind & helpful."
• "Michael and Pricilla are very lovely and warm and extremely polite and helpful."
• "Excellent customer service from Jackie and collections team on Sunday morning 12th November..."

Cons:

• "They should be offering if you need help with packing. They never ask and when I ask them, they look surprised."
• "The lady at the self checkout service couldn't control her anger today morning."
• "She has treated me with utmost disrespect and disgust in the past."
• "Terrible customer service! As a loyal customer of Waitrose, I’ve never encountered such a horrible shopping experience in other Waitrose branch…"
• "The staff also is very very rude treating everyone like THIEVES."
• "A throughly rubbish overpriced store with nasty management and useless lazy staff."
• "Worse customer experience by cashier."

Product Availability and Quality

Pros:

• "It has all you need with a large free parking lot."
• "Products by Waitrose are high quality And trustable."
• "It's fruit and vegetables, bakery and protein sections provide a wide range of products with good quality."
• "The food produce, for example from their bakery, is of an excellent and high quality standard."
• "The wine selection is very good, and this supermarket also has an in-store bakery so the fresh bread is good."
• "One of the largest supermarket of this chain so excellent variety of different goods."
• "They have a wide variety of ready to cook foods and a lot of meat / fish options."

Cons:

• "Shopped on Monday - no standard cheese biscuits that I normally buy. No Rodda's Cornish Clotted Cream - 'we won't have any more for three days'."
• "Some prices make your eyes water especially fruit and veg (that doesn't tend to keep that long)."
• "Short date or next day expiry products."
• "Visited to do all christmas food shopping but hardly any stock."
• "Shelves were half empty and some of fruit was mouldy."
• "There are always lots of items out of stock even with the basics, the other day they didn't have any bananas for example."
• "Produce often not in stock, fresh produce is rarely fresh and goes mouldy very quickly."

Store Experience

Pros:

• "Isles are wide for wheelchair users."
• "Such a nice experience with outstanding customer service."
• "A large Waitrose with friendly staff and an excellent selection of produce."
• "Decent sized Waitrose in West Ealing. Benefits from a seating area/cafe which is good to grab a coffee."
• "The locals who shop there seemed to be nice."
• "You can also pick up John Lewis orders in the tent just outside near the trolleys."
• "Lots of parking so it's very convenient."

Cons:

• "Doesn't have a large carpark."
• "EV charging? Gone."
• "Very disappointed."
• "Always a never-ending line for regular self-checkout yet 2-3 free tills for self-scan only - clearly not what Waitrose shoppers want."
• "The member of staff had to come over 10 times to sort out the till."
• "However, most of the staff at the check out service are very rude and unprofessional!"
• "The selfservice till area seems small and it incorporates a touch and go system."