Lidl Reviews Summary

Product Variety and Selection

Pros:

• "A large variety of produce."
• "The variety of products available is impressive."
• "The selection of small plants and baked goods."
• "They also stock a range of nuts, dried fruits and milled seeds that are high quality."
• "Good selection and also cheaper than other supermarkets; quality is very good for similar products."
• "This place is superb for shopping for your small or large family."
• "If you are from Europe living in UK and you miss the gastronomy from your country Lidl does weeks of foreign food all year long."
• "Best low prices around for groceries, many different European and world foods."

Cons:

• "Dirty store and not enough security."
• "Empty boxes and empty shelves everywhere."
• "It’s always incredibly busy in here, often out of a lot of stock."
• "Every time empty shelves if I am lucky there is an item!"
• "What a Joke. Branch after branch of empty shelves."
• "Why are the shelves here always empty???"
• "Shelves are often empty as they only get replenished overnight."
• "Really messy when I arrived. Hardly any meat or fish available."

Price and Value

Pros:

• "Experiencing the best supermarket as per middle range price and quality of items."
• "Good quality at great prices. Visit regularly for offers and nonfood products."
• "Cheap and cheerful. Fruit and veg cheaper than other supermarkets."
• "The prices at Lidl are very reasonable."
• "Very good value for money!"
• "Cheap, cheerful, friendly staff. Although very good value, quality is not compromised."
• "Lidl is a great place to get good groceries at great prices."
• "Considering my food shop normally is anywhere between £55-90 a week, to get a weekly shop plus extras for £42 made me a very happy mum."

Cons:

• "Cheap nasty shop with very small selection of products."
• "I don't like the checkouts at shepherds bush. I'm not really keen on the food here. Tastes cheap."
• "This supermarket is inexpensive. Fruit and veg don’t have best before dates on packaging but seem fresh enough."
• "A cheap version of Aldi and I love it."
• "Don't get me wrong I love Lidl......I can stand the lack of range, items selling out, the customers.......but the queues at this particular supermarket are unacceptable!"
• "It's just so weak. And when there's a Waitrose less than two minutes away, the 20% saving you make just isn't worth it."
• "I would rather drive to Hanwell Lidl. Sort out the queue before you lose all local customers."
• "Filthy doesn't even cover it. Split yogurt on the floor that wasn't properly cleaned."

Staff and Customer Service

Pros:

• "The staff is always friendly and helpful."
• "The staff at Lidl is always friendly and helpful. They are willing to help you find what you need."
• "Yesterday, Friday at nine o'clock at night, I saw how an older customer, address a staff member in a rude way."
• "Good quality products for cheap prices! Lidl is a proper bargain on what they do."
• "Unable to find staff, found a member eventually and she directed me to the wrong area."
• "Yesterday, Friday at nine o'clock at night, I saw how an older customer, address a staff member in a rude way."
• "I popped into this store the other day and saw something that warmed my heart. It was a sales assistant helping a blind lady with her shopping."
• "Staff is extremely rude. Check-out machines are pieces of junk."

Cons:

• "Staff is nowhere to be found if you need any assistance. Probably understaffed."
• "Good quality products but the management need to sort out the long queue inside the store."
• "Staffs cant be bothered to help and if you need help with something, its a mission to find someone."
• "I genuinely like Lidl, however the new Shepherds Bush store is rubbish! After the anticipation of the opening of the store I am saddened to say the staff where miserable and unhelpful."
• "Yesterday, Friday at nine o'clock at night, I saw how an older customer, address a staff member in a rude way."
• "Really happy that a Lidl has opened in Shepherds Bush. I was really happy with everything I bought for the week even the fish, meet etc."
• "Worst ever customer service experienced today. All card machines were out of order, cashier shouting at customers."
• "Chaotic! Shelved are a mess and poorly stacked and organised, not their usual efficiency."