Morrisons Reviews Summary

Staff and Service

Pros:

• "Staff always helpful and friendly."
• "The cashier at the shopping end was friendly and polite."
• "Staff are so friendly and the experience is always positive."
• "Staffs are very polite and welcoming, they are few but very useful."
• "Friendly staff."
• "Rest of staff are generally friendly and pleasant."
• "The staff are always most helpful and friendly."

Cons:

• "Staff very rude and shout out in public about their problems."
• "Staff are extremely rude and aggressive."
• "Every time I go to this Morrisons the Security guards follow me around."
• "Was in woodgreen today staff were incompetent asked 3 members of staff could not get any help."
• "The staff at the self service doesn't seem to know what they are doing."
• "Useless and rude staff."
• "This supermarket is managed and staffed by the most incompetent people rude people with zero customer service skills."

Store Layout and Accessibility

Pros:

• "Easy shopping, free car parking for 2 hours, outside and in the basement."
• "One good change has been consolidating most of the Vegan food together."
• "The store layout is organized and easy to navigate, making the shopping process convenient."
• "Good parking area as well. Wheel chair access and electric charging point for electric vehicles are available."
• "Nicely laid out store. Plenty of choice despite it not being one of the big stores."
• "Ground level and underground car parks are decent sizes so parking generally okay except on Fridays or Eid."
• "A large car park with wheelchair access."

Cons:

• "I come to morrisons with 2 kids and never find parking in the child spaces."
• "The layout of this store absolutely baffles me."
• "Parking is a bit out of the way as you got to go down a side road to get to the entrance."
• "Avoid driving here during rush hours, it is hard to get in."
• "No access to the front of the store because it has steps, most unusual."
• "Parking can be a problem at busy times. The isle space can get a little tight."
• "Not easy to exit self checkout as doors do not always open, plus staff are too quick to come over and assume you're ready to leave before you have finished using the checkout, not good customer service."

Product Availability and Quality

Pros:

• "Always good value for money and if you are so minded a treasure trove for bargain hunters."
• "Thi store is always well kept, shelves always well stocked and love that is never too crowded."
• "Always good meat deals, always fresh and trusted to be of high quality."
• "Like the fresh vegetables and fruit. Nice selection of fresh fish."
• "Good vegetables & moving away from plastic wrappers with the option to have loose."
• "Good selection of fresh fruit and veg."
• "The food and produce sold here are always well presented."

Cons:

• "Constant empty shelves nothing to buy on a number of occasions."
• "Always out of stock of popular items, shelves are empty, especially veggies and fruits!"
• "Stock products keep running out and not enough being delivered on time."
• "Shelves are half empty and in some instances, no products on the shelves at all."
• "Shelves virtually empty and the meat was sitting on the shop floor waiting to be put out."
• "Half the shelves in the fruit and veg section were empty."
• "This supermarket fails to replace items on shelve that are sold out."

Value and Pricing

Pros:

• "Always good value for money and if you are so minded a treasure trove for bargain hunters."
• "It has most items and of course at very good prices."
• "Very competitive prices throughout the store."
• "Good prices and large selection of food and other necessities."
• "Full of worthwhile promotions."
• "Prices can be competitive, and the store often offers promotions."
• "Luxury items are reasonable."

Cons:

• "Morrisons are a bit on the expensive side of grocery shopping."
• "Lately they have increased their prices to the point I can't get everything that I need."
• "So so gross. Also, some of the food is off that’s sat on the shelves and it’s not even cheap, most products are more expensive than competitors such as Lidl/Aldi!"
• "Not very cheap anymore. Many items now cheaper in Sainsburys and Tescos."
• "Prices are gone up. All the essentials are gone up."
• "Ticket prices in the Palmers Green branch are always wrong. When you get to the till they charge you more."
• "Prices on the shelf do not correspond to the real price at the till so I need to check my receipt after."