Fitch Autos Reviews Summary

Customer Service

Pros:

• "Always excellent service, corrected the damage instead of just replacing which saved a few hundred pounds."
• "Nothing is too much trouble."
• "Really good service and will be returning next time I have any car issues/needs."
• "They’re amazing, I cannot commend this place enough. Everything was seamless, keeping me updated via text and utilising their portal was so easy!"
• "I have always found Fitch’s to be helpful above and beyond my expectations."
• "The staff are extremely helpful and take the time to explain any work that needs to be done."
• "Staff are friendly and efficient and keen to help in any way they can."

Cons:

• "I will never use this garage again and most definitely never recommend this garage to anyone."
• "I spoke to one of the owners and explained I work 40 miles away and how do I collect the car, he was as helpful as a chocolate kettle."
• "A bit of customer service would of gone a long way sorry."
• "Not impressed, just thieves!"
• "One more frustration is that the Mini left on our drive has leaked oil and stained the block paving."
• "Instead, they had a rough look at the whole vehicle and diagnosed what they claimed to be around £2500 worth of problems."
• "When I got to work Wednesday morning smoke was coming from the bonnet."

Availability and Convenience

Pros:

• "Don't worry about Fitches not being open on the weekends as they open early on a Monday and Tuesday to accommodate for this."
• "Fitch’s sourced it on the Monday, fitted on the Tuesday and the car was back on my drive by 4:00pm on the Tuesday afternoon."
• "Booked car in for its mot, it needed repairs, so the guys at fitch autos quoted me and even gave me the option to spread the cost at no extra fees."
• "Had quotes from different garages but decided to use Fitch Autos as they were a competitive price and supplied a courtesy car."
• "Courtesy car provided and easy payment offered."
• "Garage picked up car for MOT as promised & delivered back when passed, without drama."
• "I was impressed to be offered a curtesy car, along with quick updates on the status of my car."

Cons:

• "Would use again but the only downside was that they don't do Saturdays so may not be convenient to use them next time."
• "Today the car went in for one problem yet on collection the radiator fan is running constantly. It wasn't like that when it went in so has yet again come out of fitch autos with more problems than it went in with."
• "Last time my car went in for work it required a new intercooler pipe. This was fitted but unfortunately not to a safe standard as the pipe blew off after only a few hours of collecting the car and had to go back in for rework."
• "Collected car Friday 30th - when I got in the car the engine management light was on."
• "I took my car there for an oil and filter change which they charged me £80 for to find out they never changed any of my filters."
• "VERY DISAPPOINTED, sent my car in for air con repair and advised them that there was evidence of green dye on the top of the compressor indicating a leak... some diagnosis that was."
• "Nearly £200 for a couple of months air con, needless to say that was my first and last visit to this garage."

Value and Pricing

Pros:

• "Always kept informed, very friendly and professional too."
• "Costs are far cheaper than main dealerships and they can address issues on higher end vehicles."
• "Got quoted twice the price of Fitch for the same work so came back."
• "Saved almost £1000 on the dealer quote."
• "The guys were honest, open and charged a very reasonable sum for the work."
• "On both occasions the final bill has been 1/2 that quoted by Renault."
• "They could of easily told me it was faulty and sold me a DPF at half price and I would of paid. However, they are super honest and clearly know what they are doing."

Cons:

• "Some prices alittle high was shocked with email total price of total work they said needed doing."
• "Disgusting service. Was told our car needed £3500 worth of work done, it was apparently 'urgent action required today'."
• "Please be very carful if you used this company. One star is one too many."
• "Unfortunately I have to give a 2 star rating on this occasion. The front desk customer service is 5* however, attention to detail and mechanical sign off falls short."
• "Never bothered to call me back...."
• "They are in my professional opinion dishonest."
• "I confronted the senior mechanic and he went to pieces. He was not able to explain in any logical or coherent manner the basis for his intended investigative pathway and how it was going to be indicative of the problem."

Professionalism and Expertise

Pros:

• "The mechanical diagnostics were on point and detailed."
• "A very professional company who managed to diagnose an ongoing problem I had that previous garages could not solve."
• "They are proper professionals and I don't have any problems recommending this shop to anyone who want a honest and professional job done."
• "The technicians are highly skilled and knowledgable."
• "I had an electrical fault that was diagnosed and repaired in the agreed time and cost."
• "Went to these guys for help to diagnose and repair a leaking manifold gasket on the exhaust and inlet manifolds found them to be great on price and time of repairing my van."
• "I can trust the quality of workmanship and fairness of price."

Cons:

• "I dont normally write negative reviews but I thought this was worth knowing before you end up spending thousands on an easily fixable problem."
• "Today the car went in for one problem yet on collection the radiator fan is running constantly. It wasn't like that when it went in so has yet again come out of fitch autos with more problems than it went in with."
• "Last time my car went in for work it required a new intercooler pipe. This was fitted but unfortunately not to a safe standard as the pipe blew off after only a few hours of collecting the car and had to go back in for rework."
• "VERY DISAPPOINTED, sent my car in for air con repair and advised them that there was evidence of green dye on the top of the compressor indicating a leak... some diagnosis that was."
• "They are in my professional opinion dishonest."
• "I confronted the senior mechanic and he went to pieces. He was not able to explain in any logical or coherent manner the basis for his intended investigative pathway and how it was going to be indicative of the problem."
• "Today the car went in for one problem yet on collection the radiator fan is running constantly. It wasn't like that when it went in so has yet again come out of fitch autos with more problems than it went in with."