Stevensons Independent Reviews Summary

Customer Service

Pros:

• "The customer service at Stevensons is second to none."
• "Steve and the team are professional, knowledgeable and friendly providing a great experience to the customer."
• "A truly exceptional experience and I shall definitely be returning for all of my Mercedes maintenance."
• "Exceptionally knowledgeable, described what needed to be done with my car."
• "Steve also advised me on several other things and soon had me on my way."
• "The service we received was total outstanding."
• "Fantastic customer service from Steve and Louise."

Cons:

• "Did not want to work on the car and is a fraud. DO NOT GO TO THIS COWBOY."
• "He did not check the engine, did not take it for a test drive to determine certain issues with the engine and just made wait about to charge me."
• "I had an appointment and still waited almost 2 hours while he was dealing with 20 other things while 'checking' my car."
• "Took my car here to get checked by Steve and he was visibly not in the mood and done a half hearted check on my vehicle."
• "Charged me £140 for nothing and didn't even drive the car or give me a breakdown of the mechanical condition / engine condition."
• "Horrible service."
• "Steve was unaware that my cabin filter has an activated charcoal combination filter."

Technical Expertise

Pros:

• "Great service all-round, from over the phone quote to timely turnaround once onsite."
• "Wow what superb service from Steve and his team!"
• "Highly recommended to all merk owners."
• "Not just much better prices and waiting time but the labour and workmanship is brilliant."
• "All the Engineers there know their stuff, they just seem to know through experience all the weird and wonderful foibles that your Merc develops over time."
• "Had air suspension fail on my cls shooting brake was thinking the worst, called day morn they said bring it in 30mins later was diagnosed and fixed."
• "Steve started to diagnose the problems and 15 minutes later I had a price for the work to be done."

Cons:

• "Did not want to work on the car and is a fraud. DO NOT GO TO THIS COWBOY."
• "He did not check the engine, did not take it for a test drive to determine certain issues with the engine and just made wait about to charge me."
• "Steve told me he would check over the car and drive it and give me a full breakdown... Charged me £140 for nothing and didn't even drive the car or give me a breakdown of the mechanical condition / engine condition."
• "Took my car here to get checked by Steve and he was visibly not in the mood and done a half hearted check on my vehicle."
• "Charged me £140 for nothing and didn't even drive the car or give me a breakdown of the mechanical condition / engine condition."
• "Horrible service."
• "Steve was unaware that my cabin filter has an activated charcoal combination filter."

Value and Honesty

Pros:

• "Very fair price very professional and helpful."
• "Very reasonable price and very honest."
• "Brilliant honest service and brilliant price for the fix."
• "At very descent/cheaper cost yet the same or even better workmanship than main dealers."
• "You're guaranteed an excellent service and honest pricing."
• "They are clearly very passionate & knowledgeable about Mercedes."
• "Their prices, servicing, customer care and general enthusiasm are miles ahead of the main dealers and costs are significantly less."

Cons:

• "Did not want to work on the car and is a fraud. DO NOT GO TO THIS COWBOY."
• "He did not check the engine, did not take it for a test drive to determine certain issues with the engine and just made wait about to charge me."
• "Charged me £140 for nothing and didn't even drive the car or give me a breakdown of the mechanical condition / engine condition."
• "Took my car here to get checked by Steve and he was visibly not in the mood and done a half hearted check on my vehicle."
• "Horrible service."
• "Steve was unaware that my cabin filter has an activated charcoal combination filter."
• "Charged me £140 for nothing and didn't even drive the car or give me a breakdown of the mechanical condition / engine condition."