Pets Clinic Veterinary Surgery Reviews Summary

Veterinarian Professionalism

Pros:

• "The vet is simply fantastic and genuinely care for the animals."
• "Dr Mehai is one of the best vets this side of London... He won't be in a hurry to put your animal under the knife unlike most of the big chain vet clinics."
• "Mihai has been our saviour on so many occasions. Reliable, super knowledgable, kind hearted, full of great advice, and reasonably priced."
• "The Vet was amazing, Dr Preutu was extremely thorough unlike the previous 'Franchise' clinic we went to."
• "The veterinarian was knowledgeable and explained everything clearly."
• "This vet is brilliant I don't feel like he is trying to rip you off and generally cares for the animals he looks after."
• "Professional and knowledgeable vet always ready to help and going the extra mile."

Cons:

• "The vet began the visit by flipping the cat cage upside down to force the cat out and didn't let me peacefully take the cat out."
• "The vet then proceeded to take out a muzzle, grabbed my dog by the collar in a firm manner and tried to force the muzzle on him."
• "Manners and sensitivity towards pets and their owners are totally lacking here."
• "The vet started the visit by being careless with my pet, and violently forcing him out of the cage."
• "The main problem was the attitude and rudeness of the vet who showed zero compassion or care to my cat and zero compassion to her very stressed and upset owners."
• "Vet with the worse attitude - I have organised a courier to collect my cats' passports... he concluded that the collection must happen only when he is free."
• "He was extremely offhand and brusque and lacking empathy throughout the consultation."

Customer Service

Pros:

• "The team is friendly and professional as well."
• "Friendly receptionist too!"
• "The receptionist was extremely kind and helpful."
• "The receptionists are welcoming and efficient."
• "The reception staff are always so friendly and helpful too!"
• "Staff were extremely helpful n’ polite."
• "The receptionists were very quick with booking me an appointment and booked me in the same day that I had rung."

Cons:

• "Good luck trying to get past the receptionist. I stood there in plain sight for 15 minutes whilst she simply kept answering phone calls. Completely ignored me."
• "Receptionist (the blonde girl) rude and didn’t even care."
• "Vet nurse/Receptionist were really RUDE there!!!"
• "The two young girls at reception stared at us talking amongst themselves."
• "The receptionist (blond lady) was extremely rude, with attitude."
• "Very rude attitude from staff, I asked for advice for my cat that's severely injured and needs urgent care, and I got told he cannot be seen."
• "Absolutely appalling service, was left outside and ignored by the receptionist."

Pricing and Value

Pros:

• "The pricing was fair."
• "Finally a vets that doesn't cost the earth and is actually there for the best interests of the animals."
• "Very fair prices, no long waiting for appointments."
• "The prices are very fair and they don’t overcharge."
• "The prices for the treatment of my cat George were reasonable."
• "Being privately owned, the prices are very reasonable as well."
• "Pets clinic helped me to have Penny healthy again and the price I paid was very reasonable."

Cons:

• "If i could give 0 stars I would, I've been banned from here for apparently being unreasonable towards their very unreasonable charges."
• "Also prices are absolutely extortionate."
• "Shocking prices."
• "Prices way too high. I understand I’m in London but this is really a robbery."
• "I would urge other pet owners to stay well away from this money-grabbing, unsympathetic vet."
• "They told me a cheaper price over the phone and suddenly spring a larger fee when in person."
• "The vet was very money-orientated."