Medivet New Cross Reviews Summary

Customer Service

Pros:

• "They have supported me throughout the life of two cats and have helped me to make the right decisions at the right times."
• "I would highly recommend Sara at this practice."
• "I was seen very quickly & the receptionist was friendly & talkative."
• "Phone answered very quickly. Person on front desk very friendly and helpful and also managed to find me a slot to bring my cat in."
• "All your staff are super professional but also really friendly, they offer clear advice, lay out the options."
• "Very patient and understanding team - front of house and vets."
• "The staff here are excellent and always give the best care."

Cons:

• "It's very hard to get through to anyone on the phone."
• "The receptionist was busy beyond belief and was without a colleague to support her whilst she was dealing with incoming appointments."
• "No one ever called me back from JHVC!"
• "When you go into the vets, it's nearly always really chaotic."
• "The gentleman at reception is absolutely awful."
• "I know mistakes happen, but an explanation would have been nice."
• "They could really do with an online booking system because all these calls and emails have been a waste of time."

Value for Money

Pros:

• "So all that, drop in consultation, examination, injection and special food was a little over £50. More than reasonable for a now happy cat."
• "Plus, I did not pay anything for the consultation, the vaccine, the flea and worm treatment and the topical eye cream as I’ve subscribed to their £14.50 monthly plan. So worth it!"
• "The charges are also incredibly reasonable and fair."
• "Slightly pricey, but worth every penny."

Cons:

• "Prices also seem to have gone up sharply."
• "I was charged over £300 for blood tests as she was being sick a lot. the results never came back."
• "I don't think the price for that kind of consultation around £50 is honest."
• "They charge over 2x more for my pet's medication than Viovet or other pharmacies."

Quality of Care

Pros:

• "Fantastic friendly team who work hard caring for my pets."
• "I could tell they care about my dog's wellbeing."
• "Keep up the good work, nice, neat and friendly place to be."
• "Treatment at the vet was great, thorough professional and caring."
• "Excellent for bunnies! It can be difficult to find a vet practice that have good experience with rabbits."
• "Kind, caring and knowledgeable staff. They'll look after your pets and you, while you're worrying about them."
• "The care our cats receive here is really second to none."

Cons:

• "Each time I've been I've been given inconsistent information / treatment proposal for my kitten."
• "No one I've spoken to, seems to care about the prescription not being sent."
• "The vet lied and called her Colleague for back up claiming my cat was so aggressive?"
• "They do not have an in-house orthopaedic specialist and did an unnecessary X-Ray on my dog."
• "Do not take your cats to this clinic. We suddenly lost our beautiful angel to undiagnosed heart enlargement."
• "Terrible vet. Zero compassion when pet died and hassled me for bill payment immediately afterwards."
• "Pet died of an infection following neutering there."

Professionalism

Pros:

• "Fantastic Team, from the Front of House through to the Vets, we're very lucky to have John Hankinson Vets looking after Oppo (the Irish Terrier) - we can't recommend them enough."
• "John and the other staff were both empathetic and very professional in taking care of our Rabbit."
• "Everyone at the surgery is so friendly and professional, it's always a pleasure bringing my pet to this fantastic practice."
• "The vets and support staff are still incredibly helpful and professional."
• "John and his team are wonderful and always show kindness, warmth and professionalism."
• "The vet Sylvia is amazing, dedicated experienced, fantastic manner."
• "Both colleagues I encountered were brilliant. Very caring, understanding and insightful."

Cons:

• "The person on reception wasn't sure what had happened and said they would send it again."
• "Terrible service by an ill-trained staff whom lacked knowledge."
• "I can’t stand the way the staff are so pretentious and rude."
• "Terrible vet. Zero compassion when pet died and hassled me for bill payment immediately afterwards."
• "Moreover, my interactions with your reception staff, particularly your new male receptionist, were fraught with rudeness and unnecessary stress."