Medivet 24 Hour Kensington Reviews Summary

Customer Service

Pros:

• "Three minutes later, they responded to my email. To say that I was surprised is an understatement."
• "The receptionist at Medivet Kensington is one of the rudest people that me and my partner has encountered."
• "The receptionist working today (8th April around 3pm) was the most unhelpful person I’ve ever come across."
• "I had an unpleasant experience as they mistakenly administered the wrong dosage to my small dog and made several other minor errors."
• "I wanted to make a formal complaint regarding my last experience with Medivet in November. This was a long time ago but I think it's important to formally share our horrendous experience."

Cons:

• "Peter and all of the vets and staff at Medivet Kensington are wonderful and look after my little sausage dog with such care."
• "Very good experience! I was able to get a last minute appointment quickly. The staff were very kind, and Dr Jia was fantastic."
• "My dog was really really ill and had to spend the day with medivet on an IV drip. I was absolutely worried sick and they really understood I was a worried dog mum and answered all my questions."
• "From the minute I called for my first visite the receptionist was very kind and understanding of how nervous I would be."
• "Very friendly and understanding staff, even when I was close to tears and frazzled. The doctor was also very friendly and spoke with me even though it turned out I was worrying over nothing."

Quality of Veterinary Care

Pros:

• "During this visit, we saw a different vet. He knew exactly what was wrong with her and treated us both with kindness and compassion."
• "Kynance Veterinary was so wonderful. I’m so thrilled to be a new client."
• "We had 2 emergencies with our cats, and we had to come to Medivet Kensington. We always had incredible support from the team, who took care of our pets in an incredible way."
• "I highly recommend them to someone who is looking for amazing care."
• "Excellent service from the vets and reception staff. We initially called on a Saturday for an emergency appointment as our dog was really not well."

Cons:

• "However, after sending the blood to the lab, there was no contact for a few days. So I called in, and I was informed that it had been omitted. This incident caused us to lose confidence and trust."
• "Caution Advised: Check Your Bill Carefully!!! I regret to share a negative experience at Medivet Kensington, where I encountered a significant billing issue."
• "I had an unpleasant experience as they mistakenly administered the wrong dosage to my small dog and made several other minor errors."
• "The service we received was ok, although I felt it was also rushed. The cost being charged though is completely disproportionate for the service provided."
• "My dog gets severe allergies during the allergy season and every year he has to use dug called apoquel. Medivet sells this medication for £93 but if you go online pet drugs online it’s about £34."

Emergency Response

Pros:

• "At 4 am, when it was impossible to sleep, I decided to email Medivet since it's supposed to be open 24hrs. Three minutes later, they responded to my email."
• "We had 2 emergencies with our cats, and we had to come to Medivet Kensington. We always had incredible support from the team, who took care of our pets in an incredible way."
• "Excellent service from the vets and reception staff. We initially called on a Saturday for an emergency appointment as our dog was really not well."
• "I’ve been to this vet a number of times for their emergency services. The vets and staff have been absolutely professional and very kind to both my dog and me as well."
• "They are the best with emergencies and general pet care. They always see my pets as soon as possible, they are thorough with their checks and you can tell your pet will be cared for whilst being with them."

Cons:

• "The receptionist at Medivet Kensington is one of the rudest people that me and my partner has encountered. Not only was she rude to us, she was also rude to every client that walked in."
• "We initially arrived with a scheduled appointment at 9am, that we called in and booked with a Medivet advisor. But when we arrived this receptionist proceeds to tell us our dog wasn't an emergency and we couldn't be seen to."
• "Bruised and permanently deformed cat ear after treatment at Kensington 24h service."
• "This place is only interested in making money. My dog ate 1 raisin (if that) and we took him there so they could induce a vomit just in case."
• "We brought our cat in a few months ago for treatment. Our cat was collected, but had developed a problem on his lung and had breathing problems, which he did not have before being brought in."