Medivet 24 Hour Camberwell - The London Animal Hospital Reviews Summary

Veterinary Care and Treatment

Pros:

• "Absolutely wonderful and compassionate experience with the vet, Catriona, on Monday."
• "Got an appointment super fast, all of the staff are friendly and the vets are nice and prioritize health."
• "The care and treatment is to a high standard but as usual with most of these consortiums buying up private practices, they extort people for money."
• "Heard of the London Animal Hospital through fellow pet parents. Having rescued my dog who is working on trusting humans and allowing human touch, it was a relief to see the vets here taking the time to shower her with liver treats and gain her trust."
• "This practice has good quality surgical care, but the admin desk seems disorganized and under-staffed, and they greatly over-charge for medication."

Cons:

• "My dog was admitted very poorly and when collected was even worse screaming in pain from an injury received whilst in care."
• "Being overcharged, either deliberately or through error, sometimes for procedures or products we hadn't received."
• "The aftercare for my cat was appalling after her being spayed."
• "My cat caught cat flu from this vets, he is indoor only and his only trip out was to this vets."
• "My dog needed a blood test. They took him to the back. My mother and I waited patiently in the waiting area where we could hear a dog crying/howling."

Customer Service and Staff Attitude

Pros:

• "First time visit and this is a very friendly practice. Listened to my concerns, explained everything clearly and gave me options."
• "We received expert, sensitive care for the last year of our cat's life and they were there at the very end, which was a blessing and relief."
• "Everyone that I spoke to was warm, friendly, and informed."
• "The nurses and vets were incredibly welcoming and friendly and clearly love the pets they receive which inspires trust."
• "I can’t thank Medivet team enough for taking care of my cat (Pashmak) during this tough time with COVID-19 and Christmas to be a few days away."

Cons:

• "Admin in this surgery is shambolic. On three or more occasions I have been asked to prove that I have previously paid for a prescription months after collecting it."
• "The staff were very unsympathetic and unfriendly when our cat died, and tried to take advantage of the situation by pushing pet-death products on us."
• "I don’t know who was the receptionist on the phone this morning but she was the least pleasant person I’ve talked to in my life."
• "I was mislead several times by receptionists at this practice this week when I called to check if they would accept direct payment from my insurance."
• "Bathroom: mouldy (seriously?!?...) Nurse #1: she was okay but unhelpful. all of a sudden she disappeared and another one popped up."

Value for Money and Pricing

Pros:

• "Medivet accommodated my urgent request for an Animal Health Certificate with ease."

Cons:

• "This place is just a money grabbing vets. To be honest they have no care over the pets."
• "Treat their clients like cash cows. My dog had a reaction to Vaccine and I was charged for bringing her in 4 days later to be checked."
• "Pros: 24-hour opening hour, vet is reasonably professional. Cons: extremely expensive!!! Definitely not a price for a normal person to pay if they don’t have pet insurance, really too expensive."
• "The prices are way overinflated and if you don’t have insurance you’re screwed! They charge over the RRP for non-prescription items (I got the products they recommended half the price from Amazon)."
• "Appears to be driven by profit and inflated prices, reliant on insurance policies."