Address: 101 Sternhold Ave, London, SW2 4PF, United Kingdom
Phone: +442086743525
Rating: 4.5
based on 258 reviews.
Quality of Care
Pros:
"The staff are BRILLIANT! My lovely whippet had a horrible accident in a park."
"Our vet Mary Louise saw us promptly, was brilliant with my pup, and very clear, informative and empathic to me."
"Positive - vets are knowledgeable and attentive."
"Easily one of the best vet hospitals in London. The staff are all super kind and professional."
"Professional and friendly staff, great with my cats."
"The team have been very friendly and professional, and we've been seen quickly each time we've visited."
"All the staff have been very professional, understanding and compassionate."
Cons:
"Patients are not given decent service and it doesn't look like the workers get fair working conditions either, from what I have seen."
"It takes ages to get through when you give them a call and you never see the same vet."
"Shows complete lack of care for their customers and their pets."
"The admin side has become so chaotic over the past year or so that it's becoming unbearable."
"The quality of communication and care once the cat was not physically with them was quite poor."
"I have had several infuriating conversations with the receptionists who are extremely unhelpful."
"Unprofessional attention (every time): rushing up, didn’t perform any exam in my dog at all."
Customer Service
Pros:
"I can't really find words to describe how well the whole team at Streatham Hill Vets cared for our beloved cat Bmo."
"They're very human at dealing with our pets. They do focus on the pets' well being."
"We especially love Kate who is extremely understanding, polite & helpful."
"Professional and helpful. Can’t recommend more!"
"The nicest, kindest and most sensitive people you’d ever hope to have look after your pets!"
"The Staff are very professional and full of empathy."
"I 100% trust and recommend them to anyone without any doubts, even if you have to travel far, its worth it!"
Cons:
"The receptionist then stated that the vet does not start until 09:00."
"We were misinformed and told that we could not attend our pet’s cremation as it wasn’t allowed."
"The vet came out to say that I could leave and moved on to another client. A bit shocked, I left and started to wonder where my pet was and what would happen next…"
"We never received an invoice or any communications in relation to collecting her ashes despite calling them multiple times."
"I emailed the practice when I got home regarding my experience and have since emailed them again on Monday and rang them yesterday as I am still awaiting a response."
"When I went to collect the dog's medicine today, the receptionist didn't know anything about, or indeed about how to process an insurance claim."
"I was left in the waiting area crying in front of clients and staff coming in and out which I don’t think was appropriate."
Accessibility and Convenience
Pros:
"Always easy to get an appointment, kind of standard in terms of pricing and I have mostly been lucky with car parking there."
"Attentive, friendly and professional staff, and best of all, 24-hour service."
"They are open 24/7 and fitted me in within a few hrs...it was not an immediate emergency, but felt my dog couldn't wait 3 days to get seen he really wasn't very well."
"Every time I call them then try and help in the best way they can and often have appointments available very soon after."
"They also allow you to spread the cost of any big vet bills you may encounter with 0% APR. So interest freeeeee."
"With Brexit we've needed more paperwork to take our dog to Ireland and the vets were so knowledgeable and helpful in getting it all sorted."
"I love that they are open 24 hours and that they have Saturday appointments."
Cons:
"Available appointments no longer appear online, so you have to cross your fingers and call up to book."
"Similarly when calling, there is usually a 15+ minute wait before anyone answers."
"It was an hour wait with a cat in a carrier - no animals ahead of me - whilst we waited for the vets to change over."
"I have visited multiple times for various issues with my pets and there has almost always been at least a 20 minute delay before being seen (sometimes more)."
"My appointments have also had to be rescheduled before due to lack of vets."
"Only downside of that is the need to go into the surgery to pick up flea/worm medication - during COVID-19 that's been more challenging."
"Completing vaccines boosters in another vet. Not coming back here."