Brockwell Veterinary Surgery & Pet Store Reviews Summary

Price and Costs

Pros:

• "So happy with the price and treatment st broecleell vets!"
• "We took him in for a consultation and the vet said he needed surgery, didn't charge us a consultation fee which we thought was kind."
• "Was able to be seen for an emergency appointment on Sunday at a reasonable cost."
• "And they charge a lot less than other vets in the area."
• "Medication lots cheaper and their pet shop has all you pet needs."
• "They were really helpful and responsive when caring for my little kitten."
• "Went in today as an emergency with my 5month old puppy who had a stick lodged at top of mouth for seen straight away and kept me calm and relaxed including the dog."

Cons:

• "You increased the price of what I purchased for more than 50% and this is unfair."
• "Visited for a health check and was given one price the phone for vaccination at the same time of the check but was charged a different price at checkout."
• "I got charged £50 for this because apparently it was a 'consultation'?"
• "I saw additional bills when it seemed to be free treatment(like painkiller for a total of £12)."
• "Took antibiotics which cost me £100 for a week and left."
• "They have charged me 5 times more for a flea and tick treatment that I could buy on the Internet."
• "The flea/tick pill price was astronomical. I can’t stress that enough. Always do your research. It was 5x the online prices."

Staff and Service

Pros:

• "We have been using this vets for 13 years and have nothing but kind, considerate professional service from them."
• "All the vets are very good and the vet nurses and assistants so clearly love animals and are friendly and helpful."
• "The vets and the nurses are always very caring, friendly and very helpful despite being always very busy."
• "They are professional, friendly and very caring."
• "The staff here are so caring and I’ve always felt that they’ve had my pets’ best interests at heart during treatment."
• "Everyone working there is warm and friendly and they genuinely do love all the animals as much as their owners."
• "The reception team were so welcoming and warm."

Cons:

• "Unfortunately I cannot recommend Brockwell vets after my recent experiences with them."
• "Sadly, I will not be returning to Brockwell practice and suggest please find an alternative where they value you as a customer and want to do the best for your furry loved ones."
• "She nearly had our dog killed and if it was not for another vet he would of died because of her lies."
• "The male vet wasn’t really knowledgeable to me, my puppy had a swollen paw and I thought of many causes myself."
• "The worst experience with vet I ever had."
• "She lied about treatment and tried to con us out of more money."
• "The vet just started to laugh. Not quite the response we expected... Vet then said they would be happy to administer the vaccination but wouldn't guarantee it would work. Laughing the whole time."

Professionalism and Expertise

Pros:

• "I found an excellent vets for my fur baby been here twice now lovely staff and we had the gentleman vet who genuinely cares took the time to examine my dog properly and explain and want to help your animal."
• "Jenny is so professional and caring and has always given my dogs the best treatment she can offer."
• "Got an appt very quickly for my cat and the Vet was very thorough and informative."
• "I have been bringing my cats to Jenny / Brockwell Vets for a good many years now, and I have to say I have always found their care to be second to none."
• "They always explain very clearly what the problem is and offer sound advice and after treatment service with regular updates as to how my cat is recovering."
• "I took my friends cat there and their professionalism and kindness impressed me, the vet managed to put the scare cat at ease."
• "I have been coming here with my pet over 10 years, although the vets do tend to rotate out every few years each vet is professional and very attentive."