Evans Halshaw Sunderland Nissan Authorised Repairer & Used Car Centre Reviews Summary

Customer Service

Pros:

• "Steve was brilliant, patient and knowledgeable took time to ensure first class experience tremendous customer service."
• "Laura and Lauren for helping me out with the sale of my car, great customer service."
• "Very happy would recommend."
• "Excellent, attentive service from Natasha."
• "A massive thanks to Alex, Rob and Lauren for going above and beyond to ensure I had a smooth buying experience."
• "The staff really go above and beyond to ensure customer satisfaction."
• "Fantastic staff and customer service."

Cons:

• "Once fully dry all of the seats had water stain marks, the smell coming from the boot was rancid and 8 months later it is still lingering despite driving with windows down most of the time!"
• "This was a bad slip by Evans Halshaw as we had asked several times about the mot."
• "Went back paid for car and 0 faults had been fixed."
• "After sales for Evans Halshaw is absolutely awful."
• "He was very rude, abrupt and extremely eager to turn our business away!"
• "Customer service Is none existent."
• "Not even an apology. Ridiculous customer experience from start to finish."

Sales Experience

Pros:

• "I got my new car on Sunday off Lee brown. He’s an amazing sales guy so helpful."
• "I was looked after by Darin Price who kept me informed of progress."
• "Steve was absolutely brilliant, guided us through the sale at every step and kept us well informed of what was happening."
• "Bought a number of cars from Evans Halshaw, excellent customer service, always go back to Alex, he always finds the perfect car for me and my budget."
• "Caitlin was exceptionally professional and patient."
• "The Salesman (Darren Armstrong) was very polite and not pushy."
• "John was amazing! Reserved the car I wanted for a week with no issues till my bank loan came through."

Cons:

• "Even when purchasing the car, I found the salesperson to be arrogant and unhelpful, and slightly uninterested in dealing with us."
• "Got the car home and noticed quite a bad dent in car, which was not there before leaving the car with them to touch up paint work."
• "Avoid Avoid Avoid!!"
• "DON’T WASTE YOUR TIME!"
• "What a disgrace this garage is. Took a £24k vehicle out for a test drive, got back and the back wouldn’t lock."
• "It was when I said finance they had us sitting there waiting for over an hour, I did for some reason pay £400 cover!!! Which hasn’t covered a single thing."
• "Went to get some prices for the new DUKE, spoke to a lad that wasn't really helpful whatsoever, he was quite negative if I'm honest."

Vehicle Condition

Pros:

• "The car was presented in perfect condition."
• "Car has been delivered in a perfect condition."
• "My car was spotless upon collection. You can see why they have so many thank you cards from customers in their office!"
• "Car is immaculate and trust Steve 100 per cent."
• "Car also hoovered and washed."
• "This car had 1 previous owner, something like 17k miles on clock and was immaculate when I test drove it."
• "I'm really happy with the service I had here. I traded a car in and bought a new car."