"They always provide an efficient, quality, reliable and friendly service and I have no hesitation in recommending them."
"Brian was super friendly and professional."
"The staff were absolutely brilliant, professional, courteous and attentive, all with humour."
"The service at Wallis & Son is how service should be. Personal, attentive, polite and with just the right balance of friendliness and care."
"The staff are extremely friendly, and I had a very pleasant sales experience with Michael who gave genuine car advice that not many other garages would have done."
"The service is top notch, personal, and even if you have a last minute emergency they will find a way to help."
"Always friendly, helpful, accommodating where they can."
Cons:
"You've just lost another customer."
"Overpriced, terrible workmanship and even worse customer service-would give it a 0-star if I could."
"When i spoke with them on the Monday, the rental staff was not overly concerned with the hassle caused me awaiting a RAC tow nor my out-of-pocket expenses."
"Service was done and I ask them if they looked at the diesel light that comes on, on the dashboard. Wallis response > no sorry you didn't ask us to look at the light only to do the service."
"It felt like these guys don't actually care about service. No support to make up for the delay. None."
"The issue here is they are not really a service/customer-orientated team."
"Very disappointed. Went in with a wiper problem which was seemingly fixed. The wiper broke again a few weeks later."
Vehicle Rental and Sales
Pros:
"Great service indeed - I hired the self drive Premium Car Transporter to relocate my classic car collection from Kent to Norfolk."
"It was a real pleasure and WE LOVE THE CAR. It looks great and drives great, we definitely made the right choice."
"I hired a beautiful 1968 Jaguar E-Type convertible from Wallis & Son for 24 hours for my dad's 70th birthday."
"Hiring Wallis & son’s beautiful triumph stag was one of the best things I have experienced for a long time."
"We hired an Aston Martin for our wedding, great to drive."
"The car itself was gorgeous, impeccably maintained, and an absolute blast to drive through the city of Cambridge."
"The car itself was a dream, beautifully maintained, clean and polished and the whole event worked like clockwork."
Cons:
"After nearly a month I went back to Wallis and Son to collect it. (6 hour round trip) neither of the problems were sorted."
"Broke down more or less out side, asked if they could plug Their diagnostic machine in to read fault code so I knew if it was safe to limp home, fully prepared to pay but unfortunately not even a discussion about it from their end."
"Seems like from the time I put a deposit down I was lied to, during this time I was refused a refund & had a car that was unusable!"
"Took mini in with well known power steering fault asking for a quote for replacement. Then got a call saying they had done diagnostic check and tried charging me for a full diagnostic check at £75."
"Purchased a car in January for 23 k Eight weeks later still waiting for v5!"
"I had to call wallis to check on my vehicle around 3 pm and they told me, sorry we haven't started with the vehicle AS YET."
"Took a wheel in for a new tyre on Thursday. It is now Tuesday and they still have not got time to put the wheel back on my car."
Value and Pricing
Pros:
"The price was very competitive and we were able to drop the vehicle off to the friendly and helpful shop staff at 9pm on Sunday."
"Oh - we found the costs to be very reasonable too!"
"Not only was the service better but the cost was over 30% less - a saving of £300."
"The quote for my car was very reasonable."
"The price was very reasonable too which allowed me to spend a little bit in their well stocked shop next door."
"Not only were the works carried out to a high standard they were also completed at good value."
Cons:
"The petrol prices are just a joke. I can't believe people are that desperate for petrol that they will pay 6p more a litre."
"Now it looks prettier but less choice and prices are designed for those in a rush or deep pockets."
"Sent our car for a service in 2020, felt it was expensive."
"Advised would take a further 500 to get it fixed including a £220+VAT labour."
"However, the prices charged for basics such as milk and bread are extortionate."
"We have spent a lot of money on servicing and repairs here and I wish we had checked the prices sooner."
"They quoted £200 more than Mercedes Benz, and the person delivering the quote verbally over the phone - Ian, came across as very unfriendly and almost irritated."
Shop and Product Selection
Pros:
"The Store has a fine selection of the basics (and a bit over) that you'd need to cook quite varied meals."
"The highlight is a very strong selection of American imported goods."
"Always amazed by their shop choices, love marzipan, sweets there to cater."
Cons:
"Now it looks prettier but less choice and prices are designed for those in a rush or deep pockets."
"However, the prices charged for basics such as milk and bread are extortionate."