Al Faisals Reviews Summary

Atmosphere & Decor

Pros:

• "The atmosphere was brilliant. Beautiful interior and very clean too."
• "Clean and well decorated."
• "Everything was hot and fresh and tasted amazing."
• "Atmosphere was fantastic, waiters were all young and polite, didn’t have any arrogance in them."
• "Upon entering you enter a well-maintained restaurant... good set up and themes."
• "It has lovely decor and a lovely atmosphere too."
• "The decor and atmosphere was relaxed, clean and pleasant."

Cons:

• "Terrible atmosphere."
• "Room was very cold with AC full on blasting."
• "However, the restaurant does get very noisy and it can be very tumultuous."
• "Poor atmosphere."
• "The interior definitely has room for improvement, this place has potential to level up and really pop out in its location."

Food Quality

Pros:

• "Food is nice."
• "The food was exceptional... The service, ambience, everything was top marks."
• "Food was delicious and good value for money."
• "Service was excellent and the food was fantastic."
• "Nice food freshly prepared didn’t have to wait too long."
• "The mixed grill was fresh and had good quality items, expensive meat/chicken produce and definitely worth the price."
• "All curries were flavourful with a decent amount of spice."

Cons:

• "Our party ordered different dishes, all which looked and tasted the same."
• "Black pepper mutton wasn't very impressive, consistency and taste like cooked by amateur chief."
• "Literally never had curry so terrible! My chicken bhuna was just chicken and grease!"
• "Unfortunately, not a single item had any spice."
• "Anyone who thinks this is good food has extremely low expectations or dead taste buds."
• "How can they get it so so wrong got over charged, had a tasteless bhuna, jalfrezi curry tasteless rice dry chapattis."
• "The food was too bland. It was not to my liking at all."

Service

Pros:

• "Service was quite quick and our food arrived in good time."
• "Excellent service."
• "The servers have always been friendly and exceptional service right to the end as you're leaving the premises."
• "Our waiter today was Siddesh, he made us welcome, attentive, and lovely mannerism."
• "The staff were extremely friendly and made us feel welcome."
• "The staff were amazing. They went above and beyond for us."
• "Great service, Background music was soothing."

Cons:

• "Staff very moody and slow even though the restaurant was very quiet."
• "Food was tasty but service was terrible. We were a group of 6 and all our food arrived separately."
• "No one came to take our drinks orders."
• "Service and the quality of the food was appalling."
• "Service was a bit slow, maybe because of a wedding happening in their function hall upstairs."
• "Had to ask waiter 2 times for jug of water, food took over 30mins to come, no cutlery given."
• "Recieved the worst ever service from this place today."

Management & Staff

Pros:

• "Thank you Usman (the owner) for looking after my family when we dine in three times a month."
• "Guys do try this if your in the area the staff and management team are wonderful."
• "The manager was great he said that's from us bro."
• "Staff polite and friendly."
• "All the waiters were very mannerful and polite but Saad gave excellent customer service."
• "They really do put the customer first."
• "I’m a monthly regular and they always live up to their standards."

Cons:

• "Unfortunately the sour faces of the management has left a really bad taste."
• "The manager is rude."
• "Poor Management don't care about customers health only after there money!!"
• "Expensive...asked them about rating they had no idea as if I asked something that doesn't exist."
• "The staff need better training in one to one basic customer service skills."
• "Very disgusting owner, threatening behaviour as I witnessed the owner be physically and verbally abusive towards a visitor."
• "Rude staff member who Didnt even have the courtesy to listen to our complaints properly."

Value for Money

Pros:

• "Food was delicious and good value for money."
• "The food is of high quality so worth the price and wait."
• "Well worth seventeen pounds."
• "Overall, good value for money. Would recommend coming here."
• "Food excellent and always consistent."
• "Parking available and the food is quality (reasonable sized portions of curry, enough for two people)."
• "Always the best with kharahi and fresh starters."

Cons:

• "The food although nice was overpriced and the portion sizes small."
• "Not value for money due taste or quality was mainly oil thankfully we tried it when it was 50% off never again."
• "Ridiculous prices!"
• "MASSIVELY OVER PRICED FOR SMALL PORTIONS, tasteless food."
• "Biggest waste of £400 ever."
• "Overrated and overpriced, 1kg lamb 1kg chicken curry came with a very small amount of meat and poultry."
• "To order samosas in a restaurant and find they're just frozen ones from a supermarket is a total rip off."

Hygiene & Cleanliness

Pros:

• "The atmosphere was brilliant. Beautiful interior and very clean too."
• "Clean and well decorated."
• "Very clean restaurant."
• "Beautiful interior, clean toilets and good customer service."
• "Lovely clean and welcoming restaurant."
• "Staff were wearing masks and made sure to give us time to check in with track and trace and check our temperatures."
• "The restaurant is very comfortable for dining in, great atmosphere and very expansive."

Cons:

• "Poppadums were dripping in oil."
• "Very poor cleanliness."
• "The water is coming with small white pieces and is not clean."
• "We never have the popadoms with the selection of dips wherever we go for hygiene reasons but there were forced on us and by the look of them were been used by several customers before us!"
• "I saw some chefs are whipped their head front with their hands and put them in the food."
• "Must Avoid at All costs Unless You want to be Food poisoned and have other health issues."
• "Don't ever go in this restaurant otherwise you will be ill too."

Additional Facilities

Pros:

• "Parking is opposite with plenty of spaces."
• "They also cater for parties."
• "Ample space for parking so had no issues, considering it's on the main road."
• "There is a car park for patrons opposite but space is limited. Parking available also on the street opposite."

Cons:

• "Went disabled toilet and the whole place sounded like it was going to blow up any minute(very very dangerous)."
• "Dodgy steps outside that are a bit of a hazard."
• "My baby fell straight through he hurt himself he went blue to point we had to remove him the area."