The Vine Reviews Summary

Service

Pros:

• "The service is extremely efficient."
• "However, just wanted to point out the staff, as usual, we’re fantastic!"
• "Service was friendly enough."
• "The overall experience with purchasing and taking home an in-house order was nothing short of amazing.....the staff there were friendly, patient and attentive to all of my requirements."
• "The lady working the bar was very attentive to what food I wanted to order, she was a real credit to your team."
• "Friendly staff."
• "Staff are helpful and polite."

Cons:

• "Very very poor customer service."
• "Very poor customer service."
• "Overheard management swearing at this gentleman who was requesting a refund for overcooked food."
• "The overall service is terrible food is brought out on plastic plates.... on to dirty tables added to that cutlery was also filthy."
• "I found one particular staff member rude and the food I ordered to be spicy."
• "The bar staff here are very rude and arrogant."
• "Overall experience ok, until waitress brought me a napkin and knife &, fork that was filthy."

Food Quality

Pros:

• "The food is really tasty and you can watch the chefs at work through an acrylic screen."
• "Cracking pub/restaurant and very welcoming to away fans visiting West Bromwich."
• "It's well worth a visit to have some tikka kebab, and all the other delights on the menu."
• "All the meat was tender and all food was well balanced with flavour/seasoning."
• "Big succulent pieces of chicken with peppers would highly recommend."
• "The mixed meat wraps were very tasty."
• "Some of the best Indian food I've had in a long while (that paneer though!) perfectly spiced! Spicy warm, not too hot. Perfect!"

Cons:

• "Sheesh kebab was not tasty at all, red in colour, strange texture and didn’t taste like a proper sheesh."
• "Add to this the place stunk of bleach."
• "Chicken methi dry as it was pre cooked and reheated on BBQ."
• "Grill meats were dry."
• "Just eaten here and OMG what a terrible meal( they called it curry)."
• "The grilled bbq food was not fresh, reheated in the microwave and served to us, along with the fish pakoras."
• "The curry wasn’t tasty and of a poor quality...probably made some days ago and reheated multiple times."

Ambiance

Pros:

• "Atmosphere was great decor was beautiful at the back."
• "Excellent atmosphere.... A must try!"
• "Ambiance is so cool and warm."
• "This is a massive place with copious seating indoors, in a large conservatory area and a few tables outside."
• "Has a brilliant atmosphere."
• "Fantastic atmosphere with amazing food!"
• "The atmosphere was great."

Cons:

• "Though this is more of a smoking area so not great if you want to enjoy a meal in the sun without cigarette smoke."
• "To crowded. Needs more bars otherwise it's hours of queuing on matchdays."
• "Two down sides were parts of the restaurant were too loud (quieter in the pub itself)."
• "No disabled facilities and we were left to open the doors and gate ourself."
• "Put in a cold room on our own with no atmosphere, sizzlers didn't sizzle as on plastic plates and were ready to throw us out much earlier."
• "What an absolute disgrace of a pub this is. We were traveling back on foot from Birmingham after a canal walk and needed a drink."

Value

Pros:

• "The bar prices are ridiculous - 1 pint of ale and 1 pint of cider £7.95."
• "Nonetheless everything is very good especially the prices."
• "The meat platter available ONLY at lunchtimes for £6.95 is to die for AND such good value."
• "Amazing BBQ Grill pub! Food is amazing drinks are cheap can’t beat it!!"
• "The price is hard to beat too!"
• "You get a hearty portion as well, so you definitely won't go hungry here."
• "The food was fantastic for the price."

Cons:

• "Food while it was good was over priced for what it is."
• "The place stunk of bleach. There's much better places than here nowadays. Cost over 30 quid so pricey as well."
• "Food also way over priced with chicken nuggets and chips costing 9 quid."
• "It's probably the priciest place of this nature that I've seen in West Brom so far."
• "Pricey for what you get, but it’s post covid I guess."
• "Used to be great but food now below par. I had the king prawn curry and the wife had chicken curry. The prawns had a strange taste about them and both curries were very watery and lacked flavour."

Ordering Process

Pros:

• "It was tough to get a table but they had a good call system to let us know once they had a free table."
• "The overall experience with purchasing and taking home an in-house order was nothing short of amazing.....the staff there were friendly, patient and attentive to all of my requirements."
• "The best curry around! Really excellent clay pot curry, and all the usual options you'd expect, with very swift service and the option to order and collect."
• "The food is amazing. Very quick turn around on food, which is good because I hate having to wait."

Cons:

• "We were told sauces don’t come with the food, so ordered extras and ended up with 15 or more sauces between the three of us, a waste of food and money."
• "You had to order some food at the bar and other food from the grill. Just a bit confusing."
• "First time was perfect although we were confused on the process to order."
• "Wasn't very keen on being served the food on paper plates."
• "Absolutely awful experience, let us book for dinner on NYE at 7pm and told us they were closing at 9 on arrival."